Collective Goods Neglected Goods

Author: Herbert J. Kiesling
Publisher: World Scientific
ISBN: 9810238460
Release Date: 2000
Genre: Social Science

Presents the views of women scientists and engineers who have faced personal and professional challenges in pursuit of their careers

Emotional Labor Putting the Service in Public Service

Author: Mary E. Guy
Publisher: Routledge
ISBN: 9781317472100
Release Date: 2014-12-18
Genre: Business & Economics

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."


Author: James E. Beasley School of Law of Temple University
ISBN: STANFORD:36105063783976
Release Date: 2008
Genre: Law

Books in Print

ISBN: UOM:39015062097749
Release Date: 2005
Genre: American literature

Books in print is the major source of information on books currently published and in print in the United States. The database provides the record of forthcoming books, books in-print, and books out-of-print.

Democracy at risk

Author: Jerry Combee
ISBN: STANFORD:36105062183814
Release Date: 1984-06
Genre: Political Science

Sociological Abstracts

Author: Leo P. Chall
ISBN: STANFORD:36105112920660
Release Date: 2003
Genre: Sociology

CSA Sociological Abstracts abstracts and indexes the international literature in sociology and related disciplines in the social and behavioral sciences. The database provides abstracts of journal articles and citations to book reviews drawn from over 1,800+ serials publications, and also provides abstracts of books, book chapters, dissertations, and conference papers.