Market: Pharmacy Technician students, Pharmacy Technician educators, Pharmacists Builds critical communication and management skills Includes problem-solving tips Part of the APhA Pharmacy Technician Training Series
Author: Robert S. Beardsley
Publisher: Lippincott Williams & Wilkins
Release Date: 2012-03-06
Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.
Author: Bruce A. Berger
Publisher: Amer Pharmacists Assn
Release Date: 2009-01-01
Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care. Key Features: * 15 chapters from the 2nd edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, helping patients accept the behavior changes needed to manage their illness, and becoming culturally competent to provide quality care for all patients. * A new chapter on how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma. * Another new chapter on how limited literacy or limited health literacy can affect patient outcomes, and how pharmacists can identify and help overcome such limitations in their patients. * Expansion of the chapter on managing change, emphasizing the use of motivational interviewing. * Dozens of examples of good and bad pharmacist-patient and pharmacist-physician dialogues.* Guidelines on how to contact, build rapport with, and discuss drug-related problems with a physician. * Questions for reflection at the end of each chapter.
Author: Stephanie C. Peshek
Publisher: Jones & Bartlett Publishers
Release Date: 2016-01-07
rofessional Skills for the Pharmacy Technician aids technicians in viewing themselves as professionals within the health system. This easy-to-read text addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication. This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. The different topics were chosen based on conversations with technicians and technician educators, and research done by the Pharmacy Technician Certification Board. This accessible text will help students understand the background and history behind policies and workplace decisions. The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions. This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment.The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification.
Author: Helen Meldrum
Publisher: CRC Press
Release Date: 1994-09-08
Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
Author: Lynette R. Bradley-Baker
Publisher: Lulu Press, Inc
Release Date: 2014-06-09
Genre: Business & Economics
Getting Started as a Pharmacy Manager is designed to provide an easy and concise resource of relevant information for the new pharmacist graduate or newly promoted pharmacy manager. The information in the book is applicable to real-life situations, regardless of practice setting, because it provides insights into issues that most pharmacy managers will face, such as human resources, financial procedures, pharmacy law and patient confidentiality, business plan development, and successful leadership development. Profiles of pharmacy managers provide additional insight into the way to prepare for, maintain, and sustain a successful career in pharmacy management.
Author: Bonnie S. Bachenheimer
Release Date: 2010-09-10
The trusted training resource for pharmacy technicians at all levels. The role of pharmacy technicians is rapidly expanding, and demand for well-trained technicians has never been higher! Technicians are assuming more responsibilities and are taking on greater leadership roles. Quality training material is increasingly important for new technicians entering the field, and current technicians looking to advance. Look no further than the new 4th edition of the best-selling Manual for Pharmacy Technicians to master the practical skills and gain the foundational knowledge all technicians need to be successful. NEW chapters cover the latest essentials: Specialty Pharmacy Practice Communication and Teamwork Billing and Reimbursement Durable and Nondurable Medical Equipment, Devices, and Supplies NEW features include: Full color design, photos and illustrations enhance learning Rx for Success boxes share tips to help techs excel on the job Technology Topics highlight the latest in automation & technical areas Safety First features provide critical advice for enhancing safety & reducing errors Bolded key terms defined in chapter-level glossaries Streamlined contents divide book into 4 simple parts: introduction to pharmacy practice, foundation knowledge and skills, practice basics, and business applications Expanded self-assessment questions and calculations content Alone or with the new edition of the Pharmacy Technician Certification Review and Practice Exam, the Manual for Pharmacy Technicians, 4th Edition offers pharmacy technicians the most relevant, authoritative, easy-to-use guide in the field. Want more exercises and practice? Look for the NEW Workbook for the Manual for Pharmacy Technicians.
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Author: Lianne C Webster
Publisher: Elsevier Health Sciences
Release Date: 2013-03-01
In-depth coverage of medication safety and error prevention includes recent recommendations and actions taken by the Institute of Safe Medication Practices (ISMP) and The Joint Commission.Content on intercultural competence addresses the changing demographics in our society.A student journal on the Evolve companion website makes it easy to submit journal entries relating to your coursework and during externship rotations. Review questions and critical thinking exercises are included at the end of each chapter. "Tech Notes" provide practical, on-the-job hints."Tech Alerts" focus on warnings to watch for and avoiding common errors.
Author: Min Liu
Publisher: Jones & Bartlett Publishers
Release Date: 2015-03-15
Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers’ understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The “Learn, Practice, Assess” Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented. Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.
Author: Patricia K. Anthony
Publisher: Cengage Learning
Release Date: 2003-12-01
This comprehensive review prepares students for the pharmacy technician certification exam. It focuses largely on pharmacy mathematics which constitutes a large portion of the exam, and is generally considered the most difficult portion of the test.
Author: Marie A. Chisholm-Burns
Publisher: Jones & Bartlett Publishers
Release Date: 2012-10-15
Written to prepare the next generation of pharmacists to be skilled managers, the Second Edition of the award-winning Pharmacy Management, Leadership, Marketing, and Finance has been completely updated and revised, with a vibrant, engaging layout, improved organization, and several new chapters including “Quality Improvement,” “The Basics of Managing Risk,” “Insurance Fundamentals,” “Integrating Pharmacoeconomic Principles and Pharmacy Management,” and “Developing and Evaluating Clinical Pharmacy Services.” Its concise, reader-friendly style facilitates learning and presents the knowledge, skills, attitudes, and values essential to pharmacy administration. Pharmacy Management, Leadership, Marketing, and Finance, Second Edition applies business management theory to the pharmacy environment. High quality foundational content and clear learning objectives are connected to real-world practice through engaging Case Scenarios and Management Challenges. This valuable text also includes instructor resources and a student companion website with interactive study tools and links to supplementary web-based resources. Available Instructor Resources Lesson Plans PowerPoint Slides Sample Syllabus Answers to End of Chapter Questions Test Bank Transition Guide http://samples.jbpub.com/9781449660284/CB2e_TransitionGuide.docx Student Companion Web Site includes: Self-Assessment Questions Interactive Glossary Crossword Puzzles Flashcards Web Links to additional learning materials Each new printed textbook copy of Pharmacy Management, Leadership, Marketing, and Finance, Second Edition includes an access code card with login information for the accompanying Student Companion Website.Electronic ebooks do not incude access to the companion website. Access to the companion website may also be purchased separately, visit the RESOURCES tab below and click on FOR STUDENTS.
Great potential exists within each of us but will only be attained by those who purposefully develop it. Imagine the potential within you that is waiting to be discovered; you alone hold the key. Join author John Pedersen for a challenging and motivational guide to changing your life. This book contains 8 proven principles that will set you on the path to becoming all you were meant to be. Implementing these principles will open your eyes to who you could be, and unlock the full extent of your personal potential! The plan for success explained in this volume is outlined strategically and illustrated by honest personal anecdotes as well as insightful quotes, and is easy to read and apply. You are guaranteed to feel challenged and encouraged as you turn the pages. Be prepared to be inspired to realize the full capacity of the gifts and talents that are within you. JOHN PEDERSEN has been a missionary in Africa for over 30 years. He is the founder and director of School Mission for Christ International, an organization that weekly encourages and challenges over 80 000 students and teachers. He has also been a lecturer at Kaniki Bible College in Zambia for 23 years, before which he was pastoring a church in Denmark for 6 years. John Pedersen has been happily married to Elisabeth for 40 years and has 4 children and 6 beautiful grandchildren. The author holds a Master's degree in Christian Education. John Pedersen still demonstrates a passion to see positive and radical transformation of people to be all that they were created to be. Out of that passion this book is born.
Author: Mark Brunton
Publisher: Jones & Bartlett Publishers
Release Date: 2013-11-01
Hospital Pharmacy Practice for Technicians is a comprehensive exploration of all aspects of hospital work, and provides a strong foundation for pharmacy students going out into the field. A review of roles and duties including IV preparation, central duties, and automated dispensing are explained. Specialty roles such as medication reconciliation and supervisory positions are also discussed. Common devices and equipment used are also described in detail. Hospital Pharmacy Practice for Technicians features a robust professionalism component tailored to interactions in a hospital setting, with an emphasis on decorum, appearance, punctuality, and communication. Licensing requirements, continuing education, finding employment, networking, and interviewing are also covered to assist students in their career. Boxed Features including: Tips and Tricks, Mistakes to Learn From, Successes to Learn From, In the Field, and Sidebar provide real-world application of material taught in the text and insightful information for clinical practice. Review Questions help the student synthesize the information read and promote critical thinking in regards to hospital duties and responsibilities.