Market: Pharmacy Technician students, Pharmacy Technician educators, Pharmacists Builds critical communication and management skills Includes problem-solving tips Part of the APhA Pharmacy Technician Training Series
Author: Robert S. Beardsley
Publisher: Lippincott Williams & Wilkins
Release Date: 2012-03-06
Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.
Author: Bonnie S. Bachenheimer
Release Date: 2010-09-10
The trusted training resource for pharmacy technicians at all levels. The role of pharmacy technicians is rapidly expanding, and demand for well-trained technicians has never been higher! Technicians are assuming more responsibilities and are taking on greater leadership roles. Quality training material is increasingly important for new technicians entering the field, and current technicians looking to advance. Look no further than the new 4th edition of the best-selling Manual for Pharmacy Technicians to master the practical skills and gain the foundational knowledge all technicians need to be successful. NEW chapters cover the latest essentials: Specialty Pharmacy Practice Communication and Teamwork Billing and Reimbursement Durable and Nondurable Medical Equipment, Devices, and Supplies NEW features include: Full color design, photos and illustrations enhance learning Rx for Success boxes share tips to help techs excel on the job Technology Topics highlight the latest in automation & technical areas Safety First features provide critical advice for enhancing safety & reducing errors Bolded key terms defined in chapter-level glossaries Streamlined contents divide book into 4 simple parts: introduction to pharmacy practice, foundation knowledge and skills, practice basics, and business applications Expanded self-assessment questions and calculations content Alone or with the new edition of the Pharmacy Technician Certification Review and Practice Exam, the Manual for Pharmacy Technicians, 4th Edition offers pharmacy technicians the most relevant, authoritative, easy-to-use guide in the field. Want more exercises and practice? Look for the NEW Workbook for the Manual for Pharmacy Technicians.
Author: DAA Enterprises, Inc.
Publisher: Elsevier Health Sciences
Release Date: 2017-09-13
Acquire the skills to succeed in the pharmacy, before leaving the classroom, with Pharmacy Management Software for Pharmacy Technicians, 3rd Edition. This innovative software/worktext incorporates the full version of DAA Enterprises' Visual Superscript pharmacy management software to give you hands-on training performing the day-to-day tasks of a pharmacy technician — just as you will on the job. Expanded lab content, an updated drug database, and correlation with ASHP standards provide you with a comprehensive, current product to get you practice ready Easy-to-follow, step-by-step instructions guide you through essential functions in community and institutional pharmacy practice. UNIQUE! Full version of DAA Enterprises' Visual Superscript pharmacy management software reflects the practice management programs you will encounter in the workforce — and enables you to work through realistic practice scenarios. UNIQUE! Fully functional patient record database corresponds to work text exercises to provide realistic practice: Adding new patients Determining possible adverse reactions Filling and refilling prescriptions Examining a patient's prescription history Identifying potential allergic reactions to drug ingredients and much more Worktext activities and case studies walk you through essential pharmacy tasks just as you will perform them on the job. UNIQUE! Institutional pharmacy coverage provides additional practice in: Extemporaneous compounding Total parenteral nutrition IV label preparation Detailed screenshots, lab tips, and hints guide you through the pharmacy management software. Study tools on the companion Evolve website provide technical support, laboratory tips, and additional practice.
Author: Teresa Hopper
Publisher: Elsevier Health Sciences
Release Date: 2014-03-14
Take your first step toward a successful career as a pharmacy technician with Mosby's Pharmacy Technician: Principles and Practice, 3rd Edition. This comprehensive text makes essential skills and concepts approachable and easy to understand with clear writing, expert insight, and engaging study tools. Ensure success in class and in your future career with a fundamental understanding of basic sciences, the role of the pharmacy technician in the pharmacy setting, medication safety, drug classifications, and more! Complete coverage of community and institutional pharmacy practice settings helps you understand your valuable role as a pharmacy technician. A&P content helps you understand how drugs work in the human body. Comprehensive drug tables provide fast, easy access to essential pharmaceutical facts. Tech Notes and Tech Alerts highlight steps you can take to enhance efficiency and avoid common errors on the job. Pharmacist's Perspective boxes provide practical insight on common scenarios you'll encounter in practice. Technician's Corner boxes challenge you to apply your critical thinking skills to chapter content. Abbreviated drug monographs familiarize you with essential pharmaceutical data for common drugs: Generic/trade names Route of administration Common dosage Side effects Auxiliary label Medication Safety and Error Prevention chapter helps you confidently address growing concerns related to patient safety and prevent medication-related errors. Revised Math Calculations chapter incorporates helpful information to clarify complex pharmaceutical calculations. Updated content prepares you for the Pharmacy Technician Certification (PTC) exam and highlights current concerns you'll encounter in the workforce: HIPAA regulations The Medicare Modernization Act Legal parameters for the sale of pseudoephedrine products The issuance of multiple Schedule II prescriptions Pending legislation requirements for Medicaid prescriptions The United States Pharmacopeia (USP) New full-color photographs familiarize you with current practice settings. Learning games and certification review quizzes on the companion Evolve website reinforce your understanding and challenge you to apply what you've learned.
Author: Helen Meldrum
Publisher: CRC Press
Release Date: 1994-09-08
Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
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Author: Lianne C Webster
Publisher: Elsevier Health Sciences
Release Date: 2013-03-01
In-depth coverage of medication safety and error prevention includes recent recommendations and actions taken by the Institute of Safe Medication Practices (ISMP) and The Joint Commission.Content on intercultural competence addresses the changing demographics in our society.A student journal on the Evolve companion website makes it easy to submit journal entries relating to your coursework and during externship rotations. Review questions and critical thinking exercises are included at the end of each chapter. "Tech Notes" provide practical, on-the-job hints."Tech Alerts" focus on warnings to watch for and avoiding common errors.
Author: Marie A. Chisholm-Burns
Publisher: Jones & Bartlett Publishers
Release Date: 2012-10-15
Written to prepare the next generation of pharmacists to be skilled managers, the Second Edition of the award-winning Pharmacy Management, Leadership, Marketing, and Finance has been completely updated and revised, with a vibrant, engaging layout, improved organization, and several new chapters including “Quality Improvement,” “The Basics of Managing Risk,” “Insurance Fundamentals,” “Integrating Pharmacoeconomic Principles and Pharmacy Management,” and “Developing and Evaluating Clinical Pharmacy Services.” Its concise, reader-friendly style facilitates learning and presents the knowledge, skills, attitudes, and values essential to pharmacy administration. Pharmacy Management, Leadership, Marketing, and Finance, Second Edition applies business management theory to the pharmacy environment. High quality foundational content and clear learning objectives are connected to real-world practice through engaging Case Scenarios and Management Challenges. This valuable text also includes instructor resources and a student companion website with interactive study tools and links to supplementary web-based resources. Available Instructor Resources Lesson Plans PowerPoint Slides Sample Syllabus Answers to End of Chapter Questions Test Bank Transition Guide http://samples.jbpub.com/9781449660284/CB2e_TransitionGuide.docx Student Companion Web Site includes: Self-Assessment Questions Interactive Glossary Crossword Puzzles Flashcards Web Links to additional learning materials Each new printed textbook copy of Pharmacy Management, Leadership, Marketing, and Finance, Second Edition includes an access code card with login information for the accompanying Student Companion Website.Electronic ebooks do not incude access to the companion website. Access to the companion website may also be purchased separately, visit the RESOURCES tab below and click on FOR STUDENTS.
Author: Titus De Silva
Publisher: CRC Press
Release Date: 2013-04-26
Genre: Business & Economics
As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.
Author: Stephanie C. Peshek
Publisher: Jones & Bartlett Publishers
Release Date: 2016-01-07
rofessional Skills for the Pharmacy Technician aids technicians in viewing themselves as professionals within the health system. This easy-to-read text addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication. This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. The different topics were chosen based on conversations with technicians and technician educators, and research done by the Pharmacy Technician Certification Board. This accessible text will help students understand the background and history behind policies and workplace decisions. The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions. This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment.The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification.
Author: Karen J. Tietze
Publisher: Elsevier Health Sciences
Release Date: 2011-05-09
Covering the skills needed for pharmaceutical care in a patient-centered pharmacy setting, Clinical Skills for Pharmacists: A Patient-Focused Approach, 3rd Edition describes fundamental skills such as communication, physical assessment, and laboratory and diagnostic information, as well as patient case presentation, therapeutic planning, and monitoring of drug intake. Numerous case examples show how skills are applied in clinical situations. Now in full color, this edition adds more illustrations and new coverage on taking a medication history, physical assessment, biomarkers, and drug information. Expert author Karen J. Tietze provides unique, pharmacy-specific coverage that helps you prepare for the NAPLEX and feel confident during patient encounters. Coverage of clinical skills prepares you to be more involved with patients and for greater physical assessment and counselling responsibilities, with discussions of communication, taking a medical history, physical assessment, reviewing lab and diagnostic tests, and monitoring drug therapies. A logical organization promotes skill building, with the development of each new skill building upon prior skills. Learning objectives at the beginning of each chapter highlight important topics. Self-assessment questions at the end of each chapter help in measuring your comprehension of learning objectives. Professional codes of ethics are described in the Ethics in Pharmacy and Health Care chapter, including confidentiality, HIPAA, research ethics, ethics and the promotion of drugs, and the use of advance directives in end-of-life decisions. Numerous tables summarize key and routinely needed information. Downloadable, customizable forms on the companion Evolve website make it easier to perform tasks such as monitoring drug intake and for power of attorney.
Author: Arthur J. Winfield
Publisher: Elsevier Health Sciences
Release Date: 2009-07-21
This comprehensive book covers a wide range of subjects relevant to pharmacy practice, including communication skills, managing a business, quality assurance, dispensing, calculations, packaging, storage and labeling of medicines, sterilization, prescriptions, hospital-based services, techniques and treatments, adverse drug reactions, pharmacoeconomics, and medicines management. Features useful appendices on medical abbreviations, pharmaceutical Latin terms, weights and measures, and presentation skills. This is a core text for pharmacy practice and dispensing modules of the pharmacy curriculum Covers key exam material for essential review and test preparation Features a user-friendly design with clear headings, chapter summaries, helpful boxes, and key points Text restructured with 14 new or radically revised chapters. All text revised in light of current pharmaceutical practice. New design using two colours.
Author: Nancy Bateman, RN, BSN
Publisher: Springer Publishing Company
Release Date: 2012-01-13
Named a 2013 Doody's Essential Purchase! "I have not found another book like this with such detailed and comprehensive information in a multitude of areas. It will be a great help to nurse managers." Score: 97, 5 Stars--Doody's Medical Reviews "This work is more than a mere academic attempt to define basic management concepts, but rather is a robust toolkit, providing real-life examples and experiences coupled with actual tools and techniques, allowing novice nurse managers to understand concepts such as supply chain management, financial management, and labor and productivity modeling. Additionally, this book serves as a roadmap to the successful implementation of these concepts. I think the author can be confident that there will be many grateful nurse leaders who will have gained a broader perspective of their evolving role, and about how to best implement those practices." Robert Doyle, BSN, MS Managing Director National Supply Chain Practice Leader Navigant Consulting Nurse managers often assume their positions without sufficient knowledge of the nuts and bolts of managing staff and supplies. This volume provides time-tested tools, templates, and guidance that new nurse managers, administrators, and educators can use immediately to effectively manage staff and supplies while promoting quality patient care. It provides strategies for resolving common issues that can be easily adapted to individual situations and it illustrates how specific departmental needs fit into an overall operational picture. The book covers in detail all aspects of supply management, including the budgeting skills required for cost-effective purchases and supply utilization, and department budgeting. It provides tools for labor and productivity issues, including staffing models that facilitate waste reduction and increased efficiency. Strategies for effective communication with staff, colleagues, and senior management are presented, along with techniques for successful design and facilitation of meetings, conflict resolution, time management, and a working knowledge of health care finance. Case studies illustrate best approaches and successful resolutions to a variety of management challenges. Key Features: Provides time-tested tools for the daily business of nurse management Offers proven strategies and formulas that can be easily adapted and put to work immediately Includes step-by-step education on budget and finance within the health care industry Builds leadership skills through communication models and facilitation/presentation guides Clarifies complex budgetary and management issues without technical jargon