Communication and Management Skills for the Pharmacy Technician

Author: Jody Jacobson Wedret
Publisher: Amer Pharmacists Assn
ISBN: 1582121036
Release Date: 2009-01-01
Genre: Medical

Market: Pharmacy Technician students, Pharmacy Technician educators, Pharmacists Builds critical communication and management skills Includes problem-solving tips Part of the APhA Pharmacy Technician Training Series

Communication Skills in Pharmacy Practice

Author: Robert S. Beardsley
Publisher: Lippincott Williams & Wilkins
ISBN: 9781608316021
Release Date: 2012-03-06
Genre: Medical

Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.

Professional Skills for the Pharmacy Technician

Author: Stephanie C. Peshek
Publisher: Jones & Bartlett Publishers
ISBN: 9781449629823
Release Date: 2016-01-07
Genre: Medical

rofessional Skills for the Pharmacy Technician aids technicians in viewing themselves as professionals within the health system. This easy-to-read text addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication. This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. The different topics were chosen based on conversations with technicians and technician educators, and research done by the Pharmacy Technician Certification Board. This accessible text will help students understand the background and history behind policies and workplace decisions. The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions. This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment.The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification.

Communication Skills for Pharmacists

Author: Bruce A. Berger
Publisher: Amer Pharmacists Assn
ISBN: 158212132X
Release Date: 2009-01-01
Genre: Medical

Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care. Key Features: * 15 chapters from the 2nd edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, helping patients accept the behavior changes needed to manage their illness, and becoming culturally competent to provide quality care for all patients. * A new chapter on how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma. * Another new chapter on how limited literacy or limited health literacy can affect patient outcomes, and how pharmacists can identify and help overcome such limitations in their patients. * Expansion of the chapter on managing change, emphasizing the use of motivational interviewing. * Dozens of examples of good and bad pharmacist-patient and pharmacist-physician dialogues.* Guidelines on how to contact, build rapport with, and discuss drug-related problems with a physician. * Questions for reflection at the end of each chapter.

Interpersonal Communication in Pharmaceutical Care

Author: Helen Meldrum
Publisher: CRC Press
ISBN: 1560248661
Release Date: 1994-09-08
Genre: Medical

Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.

The 21st Century Pharmacy Technician with Navigate Course Manager

Author: Brinda Shah
Publisher: Jones & Bartlett Publishers
ISBN: 9781449628222
Release Date: 2012
Genre: Medical

This Package Includes: An Access Code For The Online Program, Navigate Course Manager: The 21St Century Pharmacy Technician, And The Textbook, The 21St Century Pharmacy Technician. Navigate Course Manager: The 21St Century Pharmacy Technician Is An Online Learning Platform That Combines Accessible Textbook Content With Interactive Practice Assignments, And Automatically Graded Assessments. Navigate Course Manager: The 21St Century Pharmacy Technician Is Based On The Text, The 21St Century Pharmacy Technician, And Includes Online Modules Based On The 20 Chapters Of This Text. Succinct Powerpoint Outlines Keep Students Focused On Learning Objectives, And Interactive Flash Cards Help To Reinforce Key Concepts. Students Will Have Access To A Wealth Of Interactive Assignments To Apply Their Knowledge, Including “What Would You Do” Scenario Assignments, Online Quizzes, And Dynamic Matching And Labeling Exercises. As An Instructor, You Will Save Time With Automated, Real-Time Grading Of Chapter Quizzes, And Online Tracking Of Student Progress. To Customize Your Course, Navigate Course Manager Enables You To Upload Your Own Content, Documents, And Assignments. Download An Informational Flyer: Http: //Samples.Jbpub.Com/9781449641771/NCM_Pharmtechpackageoptions.Pdf Try It Now, Preview A Short Video, Or Request A Demonstration Or Additional Information: Http: //Click.Oo155.Com/Lppreview.Aspx?Landingpageid=50&Accountid=688 This Complete Resource Covers The Foundations And Principles That A Student Needs To Know In Order To Practice As A Pharmacy Technician And Sit For The Certification Exam. Students Are Given An Introduction To The Profession From The Perspective Of Both Community And Institutional Pharmacy Settings. With Accessible Language And An Easy-To-Read Format, This Text Helps Students Grasp Concepts Easily. It Provides A Comprehensive Introduction To The Pharmacy Profession, Pharmacy Laws, Pharmacology, Drug Dosages, Drug Safety, And More, In Preparation For A Future As A Pharmacy Technician. Topics Covered Include: Law Regulations, And Standards Pharmacy Math Diseases And The Drugs Used In Treatment Dosage, Administration, And Dispensing Of Medications Medication Safety Sterile And Non-Sterile Compounding Communication Business Of The Community Pharmacy Managing The Patient Profile Processing Prescriptions Instructor Resources: Powerpoint Presentations, Assignments, Test Bank, Answer Key

Manual for Pharmacy Technicians

Author: Bonnie S. Bachenheimer
Publisher: ASHP
ISBN: 158528307X
Release Date: 2010-09-10
Genre: Medical

The trusted training resource for pharmacy technicians at all levels. The role of pharmacy technicians is rapidly expanding, and demand for well-trained technicians has never been higher! Technicians are assuming more responsibilities and are taking on greater leadership roles. Quality training material is increasingly important for new technicians entering the field, and current technicians looking to advance. Look no further than the new 4th edition of the best-selling Manual for Pharmacy Technicians to master the practical skills and gain the foundational knowledge all technicians need to be successful. NEW chapters cover the latest essentials: Specialty Pharmacy Practice Communication and Teamwork Billing and Reimbursement Durable and Nondurable Medical Equipment, Devices, and Supplies NEW features include: Full color design, photos and illustrations enhance learning Rx for Success boxes share tips to help techs excel on the job Technology Topics highlight the latest in automation & technical areas Safety First features provide critical advice for enhancing safety & reducing errors Bolded key terms defined in chapter-level glossaries Streamlined contents divide book into 4 simple parts: introduction to pharmacy practice, foundation knowledge and skills, practice basics, and business applications Expanded self-assessment questions and calculations content Alone or with the new edition of the Pharmacy Technician Certification Review and Practice Exam, the Manual for Pharmacy Technicians, 4th Edition offers pharmacy technicians the most relevant, authoritative, easy-to-use guide in the field. Want more exercises and practice? Look for the NEW Workbook for the Manual for Pharmacy Technicians.

Occupational Outlook Handbook 2009

Author: U. S. Department of Labor
Publisher: Skyhorse Publishing Inc.
ISBN: 9781602393202
Release Date: 2008-12
Genre: Business & Economics

A directory for up-and-coming jobs in the near-future employment market includes recommendations for finding or advancing a career and draws on statistics from the U.S. Department of Labor, in a guide that includes coverage of more than 250 occupations. Original.

Patient Communication for Pharmacy

Author: Min Liu
Publisher: Jones & Bartlett Publishers
ISBN: 9781284038880
Release Date: 2015-03-15
Genre: Medical

Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers’ understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The “Learn, Practice, Assess” Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented. Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.

Competence Assessment Tools for Health System Pharmacies

Author: Lee B. Murdaugh
Publisher: ASHP
ISBN: 1585283118
Release Date: 2007-09-01
Genre: Medical

Since its original publication, Competence Assessment Tools for Health-System Pharmacies has continued to meet the changing needs of pharmacy directors and their staff. Designed as a complete human resource competence assessment program, this benchmark resource ensures pharmacies comply with the competence assessment standards of The Joint CommissionÔ. Newly updated and revised, Competence Assessment provides practical tools to assess and document an employee’s ability to perform assigned duties and meet Joint Commission human resource requirements. Save time and increase efficiency with this essential tool that supplements and reinforces staff knowledge in key competency areas. New to the Fourth Edition: Enhanced CD-ROM allows you to easily adapt many of the forms for your own practice including the job descriptions and orientation record. • Updated resources for customizing job descriptions, including job description, competence assessment summary, and performance evaluation templates for a Pharmacy Purchasing Technician. • Inclusion of a study guide for the emergency management chapter. • New chapters on intravenous to oral therapy conversion and antibiotic streamlining. • Expanded information in the hazardous materials chapter including the requirements of the Resource Conservation and Recovery Act (RCRA) and practice recommendations from the National Institute for Occupational Safety and Health (NIOSH) and ASHP. • Updated controlled substances chapter including information about the Combat Methamphetamine Epidemic Act. • New test questions in many chapters including use of a patient case report format for tests in the clinically-oriented chapters.

Pharmacy Management Software for Pharmacy Technicians A Worktext E Book

Author: DAA Enterprises, Inc.
Publisher: Elsevier Health Sciences
ISBN: 9780323484985
Release Date: 2017-09-13
Genre: Medical

Acquire the skills to succeed in the pharmacy, before leaving the classroom, with Pharmacy Management Software for Pharmacy Technicians, 3rd Edition. This innovative software/worktext incorporates the full version of DAA Enterprises' Visual Superscript pharmacy management software to give you hands-on training performing the day-to-day tasks of a pharmacy technician — just as you will on the job. Expanded lab content, an updated drug database, and correlation with ASHP standards provide you with a comprehensive, current product to get you practice ready Easy-to-follow, step-by-step instructions guide you through essential functions in community and institutional pharmacy practice. UNIQUE! Full version of DAA Enterprises' Visual Superscript pharmacy management software reflects the practice management programs you will encounter in the workforce — and enables you to work through realistic practice scenarios. UNIQUE! Fully functional patient record database corresponds to work text exercises to provide realistic practice: Adding new patients Determining possible adverse reactions Filling and refilling prescriptions Examining a patient's prescription history Identifying potential allergic reactions to drug ingredients and much more Worktext activities and case studies walk you through essential pharmacy tasks just as you will perform them on the job. UNIQUE! Institutional pharmacy coverage provides additional practice in: Extemporaneous compounding Total parenteral nutrition IV label preparation Detailed screenshots, lab tips, and hints guide you through the pharmacy management software. Study tools on the companion Evolve website provide technical support, laboratory tips, and additional practice.

Hospital Pharmacy Practice for Technicians

Author: Mark Brunton
Publisher: Jones & Bartlett Publishers
ISBN: 9781284030518
Release Date: 2013-11-01
Genre: Medical

Hospital Pharmacy Practice for Technicians is a comprehensive exploration of all aspects of hospital work, and provides a strong foundation for pharmacy students going out into the field. A review of roles and duties including IV preparation, central duties, and automated dispensing are explained. Specialty roles such as medication reconciliation and supervisory positions are also discussed. Common devices and equipment used are also described in detail. Hospital Pharmacy Practice for Technicians features a robust professionalism component tailored to interactions in a hospital setting, with an emphasis on decorum, appearance, punctuality, and communication. Licensing requirements, continuing education, finding employment, networking, and interviewing are also covered to assist students in their career. Boxed Features including: Tips and Tricks, Mistakes to Learn From, Successes to Learn From, In the Field, and Sidebar provide real-world application of material taught in the text and insightful information for clinical practice. Review Questions help the student synthesize the information read and promote critical thinking in regards to hospital duties and responsibilities.