Conducting the Reference Interview

Author: Catherine Sheldrick Ross
Publisher: Neal Schuman Pub
ISBN: 1555704328
Release Date: 2002-01
Genre: Reference

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Conducting the Reference Interview

Author: Catherine Sheldrick Ross
Publisher: Neal Schuman Pub
ISBN: 155570655X
Release Date: 2009
Genre: Language Arts & Disciplines

Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. Booklist's praise of the previous edition holds true with this new edition: "The work is laudable for its practicality, clarity, cogency, and supportive data....In short, an essential read for all current and future reference librarians."

Reference and Information Services An Introduction 5th Edition

Author: Linda C. Smith
Publisher: ABC-CLIO
ISBN: 9781440836978
Release Date: 2016-08-29
Genre: Language Arts & Disciplines

Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Communicating Professionally Third Edition

Author: Catherine Sheldrick Ross
Publisher: American Library Association
ISBN: 9781555709082
Release Date: 2013
Genre: Language Arts & Disciplines

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Library and Information Science

Author: Michael F. Bemis
Publisher: American Library Association
ISBN: 9780838911853
Release Date: 2014
Genre: Language Arts & Disciplines

This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.

Reference and Information Services in the 21st Century

Author: Kay Ann Cassell
Publisher: Neal Schuman Pub
ISBN: 155570672X
Release Date: 2009-01-01
Genre: Language Arts & Disciplines

Selected by educators nationwide as the best preparation for students and practitioners alike. Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new second edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. There's a completely new chapter on using cutting-edge technology plus expanded coverage of marketing reference service, and providing chat and IM reference. Of particular value to practitioners is the discussion of staff competencies needed now and in the future. Reference and Information Services in the 21st Century is comprehensive in its coverage, with sections on fundamental concepts, major reference sources, special topics in reference and information work (including separate chapters on reader's advisory and youth services written by acclaimed expert Mary Kay Chelton who has added coverage of non-fiction), and developing and managing reference collections and services. Fresh material covers pertinent new topics in reference services and technology, including competencies and training in Web site development and maintenance, database evaluation, RSS feeds, blogs, popular social networking sites such as Facebook, and the ability to provide reference service across multiple formats. Guided by a national advisory board of educators and practitioners, this landmark text expertly combines both practical elements and guiding principles, and is sure to be useful to LIS educators, students, and both novice and experienced reference professionals. Instructors: Adoption entitles you to a free instructional CD-ROM featuring discussion questions, assignments, and PowerPoint presentations for each chapter. E-mail [email protected] for more information.

Reference and Information Services

Author: Richard E. Bopp
Publisher: ABC-CLIO
ISBN: 9781591583745
Release Date: 2011
Genre: Language Arts & Disciplines

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of "Reference and Information Services" takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, "Information Sources and Their Use," discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Academic Librarianship Today

Author: Todd Gilman
Publisher: Rowman & Littlefield
ISBN: 9781442278769
Release Date: 2017-02-02
Genre: Language Arts & Disciplines

Intended for use by both librarians and students in LIS programs, Academic Librarianship Today is the most current, comprehensive overview of the field available today. Key features include: Each chapter was commissioned specifically for this new book, and the authors are highly regarded academic librarians or library school faculty— or both Cutting-edge topics such as open access, copyright, digital curation and preservation, emerging technologies, new roles for academic librarians, cooperative collection development and resource sharing, and patron-driven acquisitions are explored in depth Each chapter ends with thought-provoking questions for discussion and carefully constructed assignments that faculty can assign or adapt for their courses The book begins with Gilman’s introduction, an overview that briefly synthesizes the contents of the contributors’ chapters by highlighting major themes. The main part of the book is organized into three parts: The Academic Library Landscape Today, Academic Librarians and Services Today, and Changing Priorities, New Directions.

Making Sense of Business Reference

Author: Celia Ross
Publisher: American Library Association
ISBN: 9780838910849
Release Date: 2013
Genre: Language Arts & Disciplines

Celia Ross explains how to provide quality reference help on issues from marketing to finance - for business people, students, and even business faculty.

Reference and Instructional Services for Information Literacy Skills in School Libraries 3rd Edition

Author: Scott Lanning
Publisher: ABC-CLIO
ISBN: 9781610696722
Release Date: 2014-05-28
Genre: Language Arts & Disciplines

Students need to be able to distinguish good information from bad. This book gives you the tools to transmit those essential skills to your students. • Covers theories of information behavior, models of information literacy, and provision of reference services in various mediums • Emphasizes reference and instructional services and examines the impact of the Common Core State Standards on reference services in schools • Explains how to conduct the reference interview

The Information and Knowledge Professional s Career Handbook

Author: Ulla de Stricker
Publisher: Elsevier
ISBN: 9781780630557
Release Date: 2011-01-27
Genre: Business & Economics

The definitive guide to developing and managing a successful career in the information profession: Information Professionals and Knowledge Managers deal with significant challenges in building successful careers for a number of reasons associated with common misperceptions of their expertise and roles. In environments where they must often justify their work and value over and over again, those already in the profession need a boost and those just entering need to be prepared for a reality that may differ quite a bit from their expectations. The book is intended to give readers a set of tools and techniques with which to secure a strong career, build an effective brand, and succeed as professionals. Click Here to view the official page for this title on Facebook. Written by opinion leaders and highly respected authorities in the field Draws upon 50-plus years of experience in a variety of settings and roles Offers realistic and honest pointers - no sugar-coating

CLENExchange

Author:
Publisher:
ISBN: UOM:39015081495627
Release Date: 1992
Genre: Library education (Continuing education)


New Directions in Human Information Behavior

Author: Amanda Spink
Publisher: Springer Science & Business Media
ISBN: 1402036671
Release Date: 2006-01-31
Genre: Computers

Provides an understanding of the fresh directions, leading edge theories and models in human information behavior. This book examines information behaviors over various epochs of human existence from the Palaeolithic Era and within pre-literate societies, to contemporary behaviors by 21st century humans.

Crash Course in Children s Services 2nd Edition

Author: Penny Peck
Publisher: ABC-CLIO
ISBN: 9781610697828
Release Date: 2014-09-26
Genre: Language Arts & Disciplines

Useful for newcomers to the children's library staff as well as longtime children's librarians, the second edition of this popular handbook provides easy-to-follow instructions to make innovations in children's library materials work for you. • Covers new technologies and Common Core standards in addition to traditional areas of children's services • Allows any library staff to comfortably assist children searching for reference and homework help, offer effective readers' advisory assistance, and perform basic promotion of books to children • Supplies information that is useful for newcomers to the children's library staff and those who substitute at the children's desk as well as longtime children's librarians or experienced staff taking on new responsibilities