From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback
Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great. Understand key VUI design concepts, including command-and-control and conversational systems Decide if you should use an avatar or other visual representation with your VUI Explore speech recognition technology and its impact on your design Take your VUI above and beyond the basic exchange of information Learn practical ways to test your VUI application with users Monitor your app and learn how to quickly improve performance Get real-world examples of VUIs for home assistants, smartwatches, and car systems
This book provides a comprehensive introduction to the conversational interface, which is becoming the main mode of interaction with virtual personal assistants, smart devices, various types of wearable, and social robots. The book consists of four parts. Part I presents the background to conversational interfaces, examining past and present work on spoken language interaction with computers. Part II covers the various technologies that are required to build a conversational interface along with practical chapters and exercises using open source tools. Part III looks at interactions with smart devices, wearables, and robots, and discusses the role of emotion and personality in the conversational interface. Part IV examines methods for evaluating conversational interfaces and discusses future directions.
Learn best practices for building bots by focusing on the technological implementation and UX in this practical book. You will cover key topics such as setting up a development environment for creating chatbots for multiple channels (Facebook Messenger, Skype, and KiK); building a chatbot (design to implementation); integrating to IFTT (If This Then That) and IoT (Internet of Things); carrying out analytics and metrics for chatbots; and most importantly monetizing models and business sense for chatbots. Build Better Chatbots is easy to follow with code snippets provided in the book and complete code open sourced and available to download. With Facebook opening up its Messenger platform for developers, followed by Microsoft opening up Skype for development, a new channel has emerged for brands to acquire, engage, and service customers on chat with chatbots. What You Will Learn Work with the bot development life cycle Master bot UX design Integrate into the bot ecosystem Maximize the business and monetization potential for bots Who This Book Is For Developers, programmers, and hobbyists who have basic programming knowledge. The book can be used by existing chatbot developers to gain a better understanding of analytics and the business side of bots.
Author: Steve Krug
Publisher: Pearson Education
Release Date: 2009-08-05
Five years and more than 100,000 copies after it was first published, it's hard to imagine anyone working in Web design who hasn't read Steve Krug's "instant classic" on Web usability, but people are still discovering it every day. In this second edition, Steve adds three new chapters in the same style as the original: wry and entertaining, yet loaded with insights and practical advice for novice and veteran alike. Don't be surprised if it completely changes the way you think about Web design. Three New Chapters! Usability as common courtesy -- Why people really leave Web sites Web Accessibility, CSS, and you -- Making sites usable and accessible Help! My boss wants me to ______. -- Surviving executive design whims "I thought usability was the enemy of design until I read the first edition of this book. Don't Make Me Think! showed me how to put myself in the position of the person who uses my site. After reading it over a couple of hours and putting its ideas to work for the past five years, I can say it has done more to improve my abilities as a Web designer than any other book. In this second edition, Steve Krug adds essential ammunition for those whose bosses, clients, stakeholders, and marketing managers insist on doing the wrong thing. If you design, write, program, own, or manage Web sites, you must read this book." -- Jeffrey Zeldman, author of Designing with Web Standards
Automate workflow and internal communication processes and provide customer service without apps using messaging and interactive bots About This Book Create interactive bots on platforms such as Facebook Messenger, Kik, Telegram, and Skype to automate workflows Create a bot that works with SQL Server and Skype to deal with HR requests within a company Work with some of the most cutting-edge and widely-used APIs and messaging platforms to create interactive customer-facing experiences and automate work Who This Book Is For This is a book for Node.js developers who want to build powerful bots for customer-facing and internal workflow automation. What You Will Learn Create a bot template that responds to e-mails based on certain ruling criteria Interact with SMS and perform some basic Natural Language Processing using the Twilio API for Node.js Work with the Skype Web SDK and Node.js to create a bot that works with SQL Server and Skype Build an automated Flight Information Agent bot using the Twitter and Air France KLM APIs Create a scheduling bot for teams using the Facebook Messenger API Interact with BotKit along with and MongoDB Amazon S3 to create a document management bot in Node.js Leverage ICR and Azure Table Storage from Node.js to create a bug tracking bot Integrate Force.com API and Kik to create a Salesforce CRM bot In Detail The bots are taking over and we're all for it! Messenger-based bots will be the dominant software UI for the next generation of applications – even Slack, Telegram, and Facebook are driving a new approach where "threads are the new apps." This book shows you how to create work automation bots that interact with users through Slack, e-mail, Skype, Twitter, and more using Node.js. You'll learn to create conversational UIs for your Node.js apps, and then use those UIs to provide workflow automation tools. You will be shown how to handle customer service requests that come in through messenger systems – this includes interpreting the natural language to reveal the user's intent and respond accordingly. You will also learn how to automate processes that involve several people, such as processing holiday requests, arranging meetings, or sending updated reports on time. By the end of this book you'll have the knowledge to create bots that can handle and manipulate documents, URLs, and other items of content. Harness the power of bots and your organization will reap the benefits. Style and approach This fast-paced book is packed with real-world use cases that will help you understand concepts, issues, and solutions while using Node.js to build useful, cross-platform business bots.
Develop Intelligent Bots using Microsoft Bot framework (C# and Node.js), Visual Studio Enterprise & Code, MicrosoftAzure and Cognitive Services. This book shows you how to develop great Bots, publish to Azure and register with Bot portal so that customers canconnect and communicate using famous communication channels like Skype, Slack, Web and Facebook. You'll also learn how to build intelligence into Bots using Azure Cognitive Services like LUIS, OCR, Speech to Text and Web Search.Bots are the new face of user experience. Conversational User Interface provides many options to make userexperience richer, innovative and engaging with email, text, buttons or voice as the medium for communication.Modern line of business applications can be replaced or associated with Intelligent Bots that can use data/historycombined with Machine Intelligence to make user experience inclusive and exciting. With Developing Bots with Microsoft Bots Framework, you'll see just how simple Bot building can be. What You'll Learn Build Bots using MS Bot framework on Windows and Non-Windows platforms Publish your Bot to the cloud in minutes Create rich communication platforms between your application and users Apply Artificial Intelligence and Machine Learning to your applications Who This Book Is For Developers and Architects who design and build modern applications or communication platforms using MS stack or open source technologies. Business Analysts and UX Specialists interested in designing and building trendy user interfaces/platforms using Bots and Azure ML
Author: Michael H. Cohen
Publisher: Addison-Wesley Professional
Release Date: 2004
This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment. The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application. A companion Web site provides audio clips for each example: www.VUIDesign.org The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.
With the continued application of gaming for training and education, which has seen exponential growth over the past two decades, this book offers an insightful introduction to the current developments and applications of game technologies within educational settings, with cutting-edge academic research and industry insights, providing a greater understanding into current and future developments and advances within this field. Following on from the success of the first volume in 2011, researchers from around the world presents up-to-date research on a broad range of new and emerging topics such as serious games and emotion, games for music education and games for medical training, to gamification, bespoke serious games, and adaptation of commercial off-the shelf games for education and narrative design, giving readers a thorough understanding of the advances and current issues facing developers and designers regarding games for training and education. This second volume of Serious Games and Edutainment Applications offers further insights for researchers, designers and educators who are interested in using serious games for training and educational purposes, and gives game developers with detailed information on current topics and developments within this growing area.
Author: Kang Zhang
Publisher: Springer Science & Business Media
Release Date: 2012-12-06
Software Visualization: From Theory to Practice was initially selected as a special volume for "The Annals of Software Engineering (ANSE) Journal", which has been discontinued. This special edited volume, is the first to discuss software visualization in the perspective of software engineering. It is a collection of 14 chapters on software visualization, covering the topics from theory to practical systems. The chapters are divided into four Parts: Visual Formalisms, Human Factors, Architectural Visualization, and Visualization in Practice. They cover a comprehensive range of software visualization topics, including *Visual programming theory and techniques for rapid software prototyping and graph visualization, including distributed programming; *Visual formalisms such as Flowchart, Event Graph, and Process Communication Graph; *Graph-oriented distributed programming; *Program visualization for software understanding, testing/debugging and maintenance; *Object-oriented re-design based on legacy procedural software; *Cognitive models for designing software exploration tools; *Human comprehensibility of visual modeling diagrams in UML; *UML extended with pattern compositions for software reuse; *Visualization of software architecture and Web architecture for better understanding; *Visual programming and program visualization for music synthesizers; *Drawing diagrams nicely using clustering techniques for software engineering.
Making Simple Robots is based on one idea: Anybody can build a robot! That includes kids, school teachers, parents, and non-engineers. If you can knit, sew, or fold a flat piece of paper into a box, you can build a no-tech robotic part. If you can use a hot glue gun, you can learn to solder basic electronics into a low-tech robot that reacts to its environment. And if you can figure out how to use the apps on your smart phone, you can learn enough programming to communicate with a simple robot. Written in language that non-engineers can understand, Making Simple Robots helps beginners move beyond basic craft skills and materials to the latest products and tools being used by artists and inventors. Find out how to animate folded paper origami, design a versatile robot wheel-leg for 3D printing, or program a rag doll to blink its cyborg eye. Each project includes step-by-step directions as well as clear diagrams and photographs. And every chapter offers suggestions for modifying and expanding the projects, so that you can return to the projects again and again as your skill set grows.