Emotional Labor Putting the Service in Public Service

Author: Mary E. Guy
Publisher: Routledge
ISBN: 9781317472094
Release Date: 2014-12-18
Genre: Business & Economics

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Emotional Labor Putting the Service in Public Service

Author: CTI Reviews
Publisher: Cram101 Textbook Reviews
ISBN: 9781478420996
Release Date: 2016-10-16
Genre: Education

Facts101 is your complete guide to Emotional Labor, Putting the Service in Public Service. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.

Emotional Labor and Crisis Response Working on the Razor s Edge

Author: Sharon H. Mastracci
Publisher: Routledge
ISBN: 9781317472131
Release Date: 2014-12-18
Genre: Business & Economics

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Building Service oriented Government

Author: Wu Wei
Publisher: World Scientific
ISBN: 9789814434539
Release Date: 2012-11-19
Genre: Political Science

Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In China, building a service-oriented government and a harmonious society is central to the 12th Five-Year Plan and challenges the governance philosophies, capacities and competencies of Chinese government at every level. Researchers of Nanyang Centre for Public Administration (NCPA) at Nanyang Technological University systematically examined the concept of service-oriented government in the context of China and developed an assessment scheme to evaluate the performance of building service-oriented government in Chinese cities. Under the auspices of the Lien Foundation in Singapore, based on the assessment scheme, they conducted large-scale telephone surveys of citizens and businesses in 32 major Chinese cities in 2011. This book presents their findings and empirical studies on public service performance, citizen satisfaction, political trust and government transparency based on the data collected from the 2011 Lien project. Moreover, it also includes selected papers presented at the 2012 Lien International Conference on Public Administration in Singapore. Contributed by scholars from Mainland China, the US, Hong Kong and Singapore, these papers discuss various important issues related with building a service-oriented government including public ethical values, the roles of NGO, social accountability, urban integration, performance measurement and emotional labor in public service.

Public Administration Evolving

Author: Mary E. Guy
Publisher: Routledge
ISBN: 9781317514534
Release Date: 2015-03-02
Genre: Political Science

Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution. This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the perspective of accomplished scholars in the field, each of whom captures the history, environment, and development of a particular dimension of public administration. Taken together, the chapters leave us with an understanding of where we are today and a grounding for forecasting the future.

Handbook of Human Resource Management in Government

Author: Stephen E. Condrey
Publisher: John Wiley & Sons
ISBN: 0470616091
Release Date: 2010-10-26
Genre: Business & Economics

HANDBOOK OF HUMAN RESOURCE MANAGEMENT IN GOVERNMENT, THIRD EDITION The practice of public human resource management has evolved significantly in recent years due to increased outsourcing, privatization, and the diminution of public employee rights. This thoroughly revised and updated edition of the classic reference Handbook of Human Resource Management in Government offers authoritative, state-of-the-art information for public administrators and human resource professionals. The third edition features contributions from noted experts in the field, including Donald E. Klingner, Mary E. Guy, Jonathan P. West, Jeffrey L. Brudney, Montgomery Van Wart, J. J. Steven Ott, Norma M. Riccucci, and many more. Praise for the Handbook of Human Resource Management in Government "This third edition of the Handbook of Human Resource Management in Government is an essential resource for scholars, practitioners, and general readers in need of concise summaries of up-to-date, cutting-edge, public personnel administration research. No other handbook on the market more concisely, more comprehensively, more clearly synthesizes this vast, rapidly changing field that remains so vital to effective government performance." —RICHARD STILLMAN, editor-in-chief, Public Administration Review "The Handbook of Human Resource Management in Government comprehensively and seamlessly blends theory and practice. The result is a clear road map that can finally make HR a key player in helping the government meet the unprecedented challenges facing our nation, our states, and our communities." —BOB LAVIGNA, vice president, Research, Partnership for Public Service, Washington, DC "With each successive edition, Condrey's Handbook of Human Resource Management in Government becomes a more essential tool for graduate students who wish to improve their understanding of this field. Condrey's own expertise has enabled him to take contributions from leading experts in the field and shape them into a reader that is comprehensive, engaging, and authoritative." —DONALD E. KLINGNER, University of Colorado Distinguished Professor, School of Public Affairs, University of Colorado at Colorado Springs; former president, American Society for Public Administration; and fellow, National Academy of Public Administration

Die 4 Stunden Woche

Author: Timothy Ferriss
Publisher: Ullstein eBooks
ISBN: 9783843704458
Release Date: 2012-12-21
Genre: Business & Economics

Warum arbeiten wir uns eigentlich zu Tode? Haben wir nichts Besseres zu tun? Und ob! - sagt Timothy Ferriss. Der junge Unternehmer war lange Workaholic mit 80-Stunden-Woche. Doch dann erfand er MBA - Management by Absence - und ist seitdem freier, reicher, glücklicher. Mit viel Humor, provokanten Denkanstößen und erprobten Tipps erklärt Ferriss, wie sich die 4-Stunden-Woche bei vollem Lohnausgleich verwirklichen lässt. Der Wegweiser für eine Flucht aus dem Hamsterrad und ein Manifest für eine neue Gewichtung zwischen Leben und Arbeiten.

Innovations in Human Resource Management

Author: Hannah S. Sistare
Publisher: M E Sharpe Incorporated
ISBN: STANFORD:36105132234506
Release Date: 2009
Genre: Business & Economics

Human resource management is experiencing profound change, fresh challenges, exciting accomplishments, and much uncertainty. This book brings together thinking on human resource management in the public service. It focuses primarily on federal government policies and practices.

Fremd in ihrem Land

Author: Arlie Russell Hochschild
Publisher: Campus Verlag
ISBN: 9783593507668
Release Date: 2017-09-07
Genre: Political Science

In vielen westlichen Ländern sind rechte, nationalistische Bewegungen auf dem Vormarsch. Wie ist es dazu gekommen? Arlie Russell Hochschild reiste ins Herz der amerikanischen Rechten, nach Louisiana, und suchte fünf Jahre lang das Gespräch mit ihren Landsleuten. Sie traf auf frustrierte Menschen, deren "Amerikanischer Traum" geplatzt ist; Menschen, die sich abgehängt fühlen, den Staat hassen und sich der rechtspopulistischen Tea-Party-Bewegung angeschlossen haben. Hochschild zeigt eine beunruhigende Entwicklung auf, die auch in Europa längst begonnen hat. Hochschilds Reportage ist nicht nur eine erhellende Deutung einer gespaltenen Gesellschaft, sondern auch ein bewegendes Stück Literatur. "Jeder, der das moderne Amerika verstehen möchte, sollte dieses faszinierende Buch lesen." Robert Reich "Ein kluges, respektvolles und fesselndes Buch." New York Times Book Review "Eine anrührende, warmherzige und souverän geschriebene, ungemein gut lesbare teilnehmende Beobachtung. ... Wer ihr Buch liest, versteht die Wähler Trumps, weil sie auf Augenhöhe mit ihnen und nicht über sie spricht." FAZ

Wombs in Labor

Author: Amrita Pande
Publisher: Columbia University Press
ISBN: 9780231538183
Release Date: 2014-09-23
Genre: Social Science

Surrogacy is India's new form of outsourcing, as couples from all over the world hire Indian women to bear their children for a fraction of the cost of surrogacy elsewhere with little to no government oversight or regulation. In the first detailed ethnography of India's surrogacy industry, Amrita Pande visits clinics and hostels and speaks with surrogates and their families, clients, doctors, brokers, and hostel matrons in order to shed light on this burgeoning business and the experiences of the laborers within it. From recruitment to training to delivery, Pande's research focuses on how reproduction meets production in surrogacy and how this reflects characteristics of India's larger labor system. Pande's interviews prove surrogates are more than victims of disciplinary power, and she examines the strategies they deploy to retain control over their bodies and reproductive futures. While some women are coerced into the business by their families, others negotiate with clients and their clinics to gain access to technologies and networks otherwise closed to them. As surrogates, the women Pande meets get to know and make the most of advanced medical discoveries. They traverse borders and straddle relationships that test the boundaries of race, class, religion, and nationality. Those who focus on the inherent inequalities of India's surrogacy industry believe the practice should be either banned or strictly regulated. Pande instead advocates for a better understanding of this complex labor market, envisioning an international model of fair-trade surrogacy founded on openness and transparency in all business, medical, and emotional exchanges.

Literature in the Public Service

Author: C. Sullivan
Publisher: Springer
ISBN: 9781137287427
Release Date: 2013-01-11
Genre: Literary Criticism

How can one make state administrative systems interesting, embody an abstract public ethos and give heroism to homogeneity? The discipline of literature and bureaucracy dismisses Weber's 'neurocrat'. Milton, Trollope and Hare are case studies on implementing the 'what if' visions literature explored during a period of great change in public service

Empire

Author: Michael Hardt
Publisher: Campus Verlag
ISBN: 9783593372303
Release Date: 2003
Genre: Political Science

Nach einem Vierteljahrhundert politischer Theoriemüdigkeit haben Hardt und Negri mit ihrer brillanten, provokanten und heiß diskutierten Analyse des postmodernen Kapitalismus im Zeitalter der Globalisierung das Denken wieder in Bewegung gebracht. Der Hoffnung auf die politische Gestaltbarkeit einer neuen, gerechteren Weltordnung haben sie damit ein anspruchsvolles theoretisches Fundament gegeben. "Eine grandiose Gesellschaftsanalyse, die unser Unbehagen bündelt und ihm eine Richtung gibt, für die in der Geschichte der Philosophie das Wort vom 'guten Leben' steht." Die Zeit "Das Jahrzehnt linker Melancholie ist vorüber." Neue Zürcher Zeitung