Fierce Conversations

Author: Susan Scott
Publisher: Penguin
ISBN: 0425193373
Release Date: 2004-01-01
Genre: Business & Economics

Shows how to make the most of conversations by communicating clearly and forcefully, offering advice on how to overcome barriers to meaningful conversation, confront tough issues, and leverage new skills for frictionless debate.

Fierce Conversations Revised and Updated

Author: Susan Scott
Publisher: Penguin
ISBN: 1101163356
Release Date: 2004-01-06
Genre: Business & Economics

Fully revised and updated—the national bestselling guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Fierce Conversations

Author: Susan Scott
Publisher: Hachette UK
ISBN: 9781405511131
Release Date: 2011-10-13
Genre: Self-Help

Fierce Conversations is a way of conducting business. An attitude. A way of life. Communications expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to: *Overcome the barriers to meaningful conversations *Express who you are and what you believe *Confront tough issues with courage, confidence and sensitivity *Overcome fear to get to the heart of the problem *Inspire followers, attract believers and build visions that become reality *Bring about real change through talking *Encourage others to reveal their true opinions Packed with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate.

Fierce Leadership

Author: Susan Scott
Publisher: Crown Business
ISBN: 9780307589422
Release Date: 2009-09-15
Genre: Business & Economics

From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now. In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.. Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.

What to Say and How to Say It

Author: William and Carolyn Hines
Publisher: iUniverse
ISBN: 9781450212670
Release Date: 2010-04
Genre: Business & Economics

All of us struggle at times with finding the right words to say to an employee, a friend, a spouse, or a neighbor. We tend to be timid and hide our true feelings because we are not sure how to respond. What to Say and How to Say It provides us with a guide or road map on how to handle difficult situations and do so in a most professional manner. It's a proven fact that the best communicators are not the best talkers; they are the best listeners. What to Say and How to Say It based on the compelling research supporting emotional intelligence and the work of Daniel Goleman, author of Emotional Intelligence and Social Intelligence gives specific prompts or language helpful for entering, engaging in, and exiting courageous conversations. Courageous conversations are those discussions we all need to have, oftentimes with people we care about, don't care about, or need to care about. These are the conversations that will help us make it through difficult times, get over hurdles that are blocking relationship building, and improve living and working conditions for everyone involved. Skills in courageous conversations help to build emotional intelligence.

Difficult Conversations

Author: Douglas Stone
Publisher: Penguin
ISBN: 9780143118442
Release Date: 2010
Genre: Psychology

The authors cover difficult situations in both personal and professional life.

The Principal as Leader of Challenging Conversations

Author: Ontario Principals' Council
Publisher: Corwin Press
ISBN: 9781412981156
Release Date: 2011-02-07
Genre: Education

Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.

Having Hard Conversations

Author: Jennifer Abrams
Publisher: Corwin Press
ISBN: 9781452295664
Release Date: 2009-01-06
Genre: Education

Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Unfinished Business

Author: Anne-Marie Slaughter
Publisher: Random House
ISBN: 9780812994575
Release Date: 2015-09-29
Genre: Business & Economics

Includes a new afterword by the author • “Slaughter’s gift for illuminating large issues through everyday human stories is what makes this book so necessary for anyone who wants to be both a leader at work and a fully engaged parent at home.”—Arianna Huffington NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST, NPR, AND THE ECONOMIST When Anne-Marie Slaughter accepted her dream job as the first female director of policy planning at the U.S. State Department in 2009, she was confident she could juggle the demands of her position in Washington, D.C., with the responsibilities of her family life in suburban New Jersey. Her husband and two young sons encouraged her to pursue the job; she had a tremendously supportive boss, Secretary of State Hillary Clinton; and she had been moving up on a high-profile career track since law school. But then life intervened. Parenting needs caused her to make a decision to leave the State Department and return to an academic career that gave her more time for her family. The reactions to her choice to leave Washington because of her kids led her to question the feminist narrative she grew up with. Her subsequent article for The Atlantic, “Why Women Still Can’t Have It All,” created a firestorm, sparked intense national debate, and became one of the most-read pieces in the magazine’s history. Since that time, Anne-Marie Slaughter has pushed forward, breaking free of her long-standing assumptions about work, life, and family. Though many solutions have been proposed for how women can continue to break the glass ceiling or rise above the “motherhood penalty,” women at the top and the bottom of the income scale are further and further apart. Now, in her refreshing and forthright voice, Anne-Marie Slaughter returns with her vision for what true equality between men and women really means, and how we can get there. She uncovers the missing piece of the puzzle, presenting a new focus that can reunite the women’s movement and provide a common banner under which both men and women can advance and thrive. With moving personal stories, individual action plans, and a broad outline for change, Anne-Marie Slaughter reveals a future in which all of us can finally finish the business of equality for women and men, work and family. Praise for Unfinished Business “Another clarion call from Slaughter . . . Her case for revaluing and better compensating caregiving is compelling. . . . [Slaughter] makes it a point in her book to speak beyond the elite.”—Jill Abramson, The Washington Post “Slaughter’s important contribution is to use her considerable platform to call for cultural change, itself profoundly necessary. . . . It should go right into the hands of (still mostly male) decision-makers.”—Los Angeles Times “Compelling and lively . . . The mother of a manifesto for working women.”—Financial Times “A meaningful correction to Sheryl Sandberg’s Lean In . . . For Slaughter, it is organizations—not women—that need to change.”—Slate “I’m confident that you will be left with Anne-Marie’s hope and optimism that we can change our points of view and policies so that both men and women can fully participate in their families and use their full talents on the job.”—Hillary Rodham Clinton “An eye-opening call to action from someone who rethought the whole notion of ‘having it all.’”—People From the Trade Paperback edition.

Face to Face in the Workplace

Author: Julie Cooper
Publisher: Careertrain
ISBN: 9780955968037
Release Date: 2014-05-27
Genre: Business & Economics

This handbook outlines step by step strategies for a wide range of face to face conversations in the workplace. Aimed at busy managers, It is accessible and user friendly. Each chapter gives a DEFINITION for each type of discussion; the OUTCOMES that you are aiming for; a plan for THINKING AHEAD; and the STEPS you should take, one by one.

Just Relationships

Author: Douglas L. Kelley
Publisher: Routledge
ISBN: 9781315452234
Release Date: 2016-10-04
Genre: Psychology

Bringing a social justice lens to daily interpersonal relationships, Just Relationships offers a perspective on existing social science theory that demonstrates how our personal relationships should be grounded in fairness and justice. Douglas Kelley utilizes concepts from a variety of academic disciplines and helping professions to examine the barriers encountered in achieving balanced partnerships. This student-friendly book brings the important new perspective of social justice to courses focusing on interpersonal relationships and family relationships, supplementing traditional textbooks. This book presents key relationship theories in each chapter and then applies them from a social justice perspective; uses thought-provoking case studies and guiding questions to enhance student learning; examines a number of different types of interpersonal relationships including family, friends, lovers, and mentor-mentee relationships within a variety of socioeconomic and sociocultural contexts.

Critical Conversations For Dummies

Author: Christina Tangora Schlachter
Publisher: John Wiley & Sons
ISBN: 9781118502471
Release Date: 2013-03-05
Genre: Business & Economics

The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.

Make Your Contacts Count

Author: Anne Baber
Publisher: AMACOM
ISBN: 9780814429761
Release Date: 2007-03-09
Genre: Business & Economics

Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capitalizing on networking relationships and opportunities. Packed with valuable tools, the book offers a field-tested "Hello to Goodbye" system that takes readers from entering a room, to making conversations flow, to following up. Updated from its first edition, the book now includes expanded advice on building social capital at work and in job hunting, as well as new case studies, examples, checklists, and questionnaires. Readers will discover how to: * draft a networking plan * cultivate current contacts * make the most of memberships * effectively exchange business cards * avoid the top ten networking turn-offs * share anecdotes that convey character and competence * transform their careers with a networking makeover Job-seekers, career-changers, entrepreneurs, and others will find all the networking help they need to supercharge their careers and boost their bottom lines.