International Dictionary of Hospitality Management

Author: Abraham Pizam
Publisher: Routledge
ISBN: 9781136394225
Release Date: 2010-05-14
Genre: Business & Economics

The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants and Food service * Time-share * Clubs * Events As well as a functional one: * Accounting and Finance * Marketing * Strategic Management * Human Resources * Information Technology * Facilities Management An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry.

The International Dictionary of Event Management

Author: Joe Goldblatt
Publisher: Wiley
ISBN: 047139453X
Release Date: 2001-01-22
Genre: Business & Economics

The first and only comprehensive reference to the growing vocabulary of international event management A-to-Z coverage of nearly 4,000 terms-more than double the First Edition! Event management has a language all its own, one that is expanding rapidly as the event marketplace keeps pace with today's increasingly global economy. Because effective communication is the key to successfully researching, designing, planning, coordinating, and evaluating special events, it is essential to keep pace with the latest terminology. This invaluable reference helps you remain fluent in the language of event management by giving you quick access to the terms, phrases, and concepts you need to know to do your job well. Features include: * Entries updated and expanded with the help of event professionals from around the world * New coverage of catering, marketing, proposal writing, technology, and other important areas * A new section featuring terms grouped according to the key CSEP-identified categories: administration, coordination, marketing, and risk management The Wiley Event Management Series-Series Editor, Dr. Joe Goldblatt, CSEP The Wiley Event Management Series provides professionals with the essential knowledge and cutting-edge tools they need to excel in one of the most exciting and rapidly growing sectors of the hospitality and tourism industry. Written by recognized experts in the field, the volumes in the series cover the research, design, planning, coordination, and evaluation methods as well as specialized areas of event management.

Dictionary of Travel Tourism and Hospitality

Author: S. Medlik
Publisher: Routledge
ISBN: 9781136410192
Release Date: 2012-06-25
Genre: Business & Economics

This new edition combines within two covers: * A dictionary of 2500 terms * Descriptions of 300 organizations * A biographical dictionary of 100 personalities * Explanations of 1200 acronyms and abbreviations * Key data for well over 200 countries * A concise bibliography listing more than 100 useful sources of further information The author's long and wide experience of these fields makes this an indispensable companion for students and teachers, and those employed in relevant businesses and organizations, as well as for the travellers, tourists and guests who are the raison d'être of it all.

International Encyclopedia of Hospitality Management

Author: Abraham Pizam
Publisher: Butterworth-Heinemann
ISBN: 9781856177146
Release Date: 2010
Genre: Business & Economics

The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.

Spanish for Hospitality and Foodservice

Author: Jennifer Thomas
Publisher:
ISBN: 0130482617
Release Date: 2004
Genre: Foreign Language Study

This basic practical volume provides readers with the tools to become more confident, effective and service oriented employees. The training program is designed to empower readers with the communication and cross-cultural leadership skills—using industry specific vocabulary, key cultural differences, and team building tips—necessary to be successful working in an organization with a diverse staff so they can provide their guests with excellent service.The author provides a complete examination of the front office, employees and guests, the family and work personnel, rapport building phases, housekeeping, laundry, catering/banquet and engineering departments, the restaurant, the kitchen, entrees and produce and the bar, beverages and service station. For individuals in the hospitality and food/beverage service industry.

Dictionary of Probation and Offender Management

Author: Rob Canton
Publisher: Routledge
ISBN: 9781134010783
Release Date: 2013-06-17
Genre: Social Science

Contemporary probation practice is developing rapidly and is become increasingly professionalized. Probation officers are typically described now as offender managers, and the creation of NOMS (National Offender Management Service) has broadened the remit of the Probation Service. As well as bringing an increased emphasis on skills and qualifications it has also introduced a new set of ideas and concepts into the established probation lexicon - including institutional, legal, political and theoretical terms of its own as well as importing concepts from the disciplines of sociology, criminology and psychology. This Dictionary is the essential reference book. This Dictionary is part a new series of Dictionaries covering key aspects of criminal justice and the criminal justice system and designed to meet the needs of both students and practitioners: approximately 300 entries (of between 500 and 1500 words) on key terms and concepts arranged alphabetically designed to meet the needs of both students and practitioners entries include summary definition, main text and key texts and sources takes full account of emerging occupational and Skills for Justice criteria edited by a leading academic and practitioner in the probation and offender management field entries contributed by leading academic and practitioners in probation and offender management.

The Routledge Dictionary of Business Management

Author: David A. Statt
Publisher: Routledge
ISBN: 9781134335404
Release Date: 2004-08-02
Genre: Business & Economics

A fully comprehensive resource for those wanting to know about the world of business management. Students and working professionals alike can enjoy quick and accessible definitions and the extensive cross-referencing system allows readers broader access to subject areas. This dictionary covers all the topics, issues and terms in the field, including: business economics, consumer behaviour, corporate strategy, financial management, human resource management, information technology, management accounting, marketing and organizational behaviour and work psychology.

A Dictionary of Travel and Tourism Terminology

Author: Allan Beaver
Publisher: CABI
ISBN: 0851990207
Release Date: 2005-01-01
Genre: Travel

This fully revised and updated second edition provides over 7,000 definitions of travel and tourism terminology used throughout the world, highlighting the many differences between US and European usage. It covers all aspects of the tourism industry, including hospitality, transport, and ancillary services. It explains the operating language of the travel industry, acronyms and abbreviations of organizations, associations and trade bodies, IT terms and brand names, and provides website addresses. Entries vary from one-line definitions to 500 word articles, and references are provided for further reading. This new edition contains over 500 new entries and the unique cross referencing system has been extended; for example accessing any entry about business travel leads to over 70 others. It is an essential reference tool for anyone involved in tourism research, and everyone in the travel industry.

Event Management

Author: Lynn Van der Wagen
Publisher: Pearson Higher Education AU
ISBN: 9781442538399
Release Date: 2010-11-11
Genre: Business & Economics

Events Management: for tourism, cultural, business and sporting events, 4e is a holistic text designed for the Diploma in Events Management and Advanced Diploma in Events Management and is the essential text for anyone wishing to work in the field of event management. The new edition covers all the skills and knowledge students need to become successful event managers. Learn how to design, plan, market and stage an event, how to manage staff and staffing problems, and how to ensure the safety of everyone involved.

International Dictionary of Music Therapy

Author: Kevin Kirkland
Publisher: Routledge
ISBN: 9781135047627
Release Date: 2013-06-19
Genre: Psychology

The therapeutic uses of music can vary greatly from one part of a country to the next, from one therapist to the next and across national and continental lines. This groundbreaking work is the first to bring together the expertise of an international array of contributors into one resource. The International Dictionary of Music Therapy offers models, methods and interventions that range from regional to international, including several terms that have never been published before. Essential for both the seasoned and novice music therapists and those working closely with the field, it offers a comprehensive guide to key terms, explained from multiple perspectives and with reference to clinical literature. Each entry contains detailed definitions for the reader, to develop practice, to generate discussion, and to establish more of a global common music therapy language. Covering more than 450 carefully selected terms, this comprehensive reference tool is a foundational text for defining and exploring the therapeutic value of music. The ultimate companion to understanding the science and art of music therapy on an international level, the International Dictionary of Music Therapy is ideal for music therapists, theorists, educators, researchers, and students.

The SAGE Dictionary of Qualitative Management Research

Author: Richard Thorpe
Publisher: SAGE
ISBN: 9781849203418
Release Date: 2007-12-19
Genre: Business & Economics

'This comprehensive work extends general ideas, concepts, and techniques of qualitative research into the realm of management research...This is a crucial reference tool for anyone conducting research in this field of study' - CHOICE With over 100 entries on key concepts and theorists, the Dictionary of Qualitative Management Research provides full coverage of the field, explaining fundamental concepts and introducing new and unfamiliar terms. This book provides: - Definitions - Examples in the field of management studies - Criticisms and possible future directions Engagingly written by specialists in each area, this dictionary will be the definitive and essential companion to established textbooks and teaching materials in qualitative management research.

Researching Hospitality and Tourism

Author: Bob Brotherton
Publisher: SAGE
ISBN: 9781473933583
Release Date: 2015-08-17
Genre: Business & Economics

"Takes readers systematically through the entire research process from the formulation of the aim to the presentation of the dissertation... a key subject-specific resource in our fields." - Dr Peter Lugosi, Oxford Brookes University "Currently the leading book of its kind... students and other novice researchers will find it accessible and user-friendly. Highly recommended." - Professor Roy C. Wood, University of Macau Bob Brotherton offers an uncluttered guide to the key concepts and essential research techniques in hospitality and tourism. By providing an authoritative introduction, students are taken through the issues and decisions that need to be considered to conceive, plan, conduct and write up a research project. With updates to every chapter and an array of practical examples, this new edition takes students step-by-step through each decision and action stage of the research process, from identifying a topic and formulating the research question to carrying out research and analysing findings. A companion website will provide a host of student resources including links to video and web resources, suggested further reading, free to download journal articles, and test questions for each chapter.

Special Events

Author: Joe Jeff Goldblatt
Publisher: Van Nostrand Reinhold Company
ISBN: 0442022077
Release Date: 1997
Genre: Festivals

This unique text offers a comprehensive study of the special events field, which is burgeoning over into many management sub-fields. Widely varied types of events are spawning a demand for new and innovative thinking and definitive management styles, and Goldblatt paints a clear perspective on how the industry has developed and keeps an ear to the ground as to the future picture. Real-life case studies ("war stories"), carefully interwoven into the text to strengthen and expand concepts, are followed by a concise author's comment called "lesson learned". The progression of each chapter is guided by highlighted boxes, clearly illustrated figures, and color photographs (lending clarity and inspiration in a field where presentation is key). A summary section at the end of each chapter reemphasizes critical points and provides the reader with an invaluable "big picture" perspective.

Heads in Beds

Author: Jacob Tomsky
Publisher: Anchor
ISBN: 9780385535649
Release Date: 2012-11-20
Genre: Biography & Autobiography

In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.