Author: S. James
Release Date: 2016-12-15
Your Complete Guide To The IT Help Desk Your Blueprint To Service Success, Mastering User Support & Troubleshooting Like A Genius Are You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place... Here's A Preview Of What This Book Contains... An Explanation Of What The IT Help Desk Actually Is How To Improve Communication Skills Like A Pro Handling Difficult Calls & Situations The Right Way (Must Read!) Best Words & Best Practices For The IT Help Desk The Six Step Problem Solving Model You NEED To Implement Computer Troubleshooting From The Very Basics No Video? Here's What To Do... Troubleshooting No POST No Boot Issues How To Troubleshoot A Freezing Computer Correctly The Downlow On Disk Errors Keyboard And Mouse Issues Your Customer Support Tools And Much, Much More!
All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together
Author: Michael J. Gelb
Release Date: 2009-10-21
Genius is made, not born. And human beings are gifted with an almost unlimited potential for learning and creativity. Now you can uncover your own hidden abilities, sharpen your senses, and liberate your unique intelligence—by following the example of the greatest genius of all time, Leonardo da Vinci. Acclaimed author Michael J. Gelb, who has helped thousands of people expand their minds to accomplish more than they ever thought possible, shows you how. Drawing on Da Vinci's notebooks, inventions, and legendary works of art, Gelb introduces Seven Da Vincian Principles—the essential elements of genius—from curiosità, the insatiably curious approach to life to connessione, the appreciation for the interconnectedness of all things. With Da Vinci as your inspiration, you will discover an exhilarating new way of thinking. And step-by-step, through exercises and provocative lessons, you will harness the power—and awesome wonder—of your own genius, mastering such life-changing abilities as: •Problem solving •Creative thinking •Self-expression •Enjoying the world around you •Goal setting and life balance •Harmonizing body and mind Drawing on Da Vinci's notebooks, inventions, and legendary works of art, acclaimed author Michael J. Gelb, introduces seven Da Vincian principles, the essential elements of genius, from curiosita, the insatiably curious approach to life, to connessione, the appreciation for the interconnectedness of all things. With Da Vinci as their inspiration, readers will discover an exhilarating new way of thinking. Step-by-step, through exercises and provocative lessons, anyone can harness the power and awesome wonder of their own genius, mastering such life-changing skills as problem solving, creative thinking, self-expression, goal setting and life balance, and harmonizing body and mind. From the Trade Paperback edition.
Author: Michael J. Gelb
Publisher: Sounds True
Release Date: 2014-09-01
Genre: Business & Economics
Do moments of inspiration have to be few and far between—or can you develop the ability to access your deepest creativity at any time? Michael Gelb has discovered the missing key that allows genius to flourish: an open, reliable connection to the vital life energy we all possess. “The practices for accessing energy have been developed for thousands of years in yoga, martial arts, and Chinese medicine,” Gelb says. “I’ve asked today’s greatest living masters of these arts to contribute their most effective practices for cultivating creative energy—in a way that the average person can do in 20 minutes or less.” With Creativity On Demand, Gelb teaches a series of time-tested practices to clear blockages and open the flow of creative energy, then reveals how these techniques can be integrated with the renowned creative mindset and creative process tools he’s taught to individuals and organizations worldwide. Join him as he shares potent secrets for: Mastering creative energy—discover qi, the “fire of genius,” and learn movement-based practices to amplify it Mastering creative mindset—how to break out of conventional thinking and fear-based limitations to unleash your potential Mastering the creative process—guidance to help you channel your creative energy, refine your ideas, and translate inspiration into reality Effective, easy-to-learn techniques and strategies for accessing the power of qi and creating a reservoir of creative energy you can rely on when you need it “Creative energy is a resource that doesn’t get depleted when you use it,” teaches Michael Gelb. “Rather, the more you access it, the stronger it becomes. With an investment of less than half an hour a day, you’ll discover that within a few months you’ve significantly strengthened your core creative energy.” Here is Michael Gelb’s most powerful work yet on unlocking our potential to innovate, achieve, and access our Creativity on Demand.
Author: Kelly Resendez
Release Date: 2017-10-05
"Sustainability in the mortgage industry is about having a consistent, reliable stream of business and subsequent income regardless of what is happening around you." Kelly Resendez How would you like to wake up each morning free from worry - confident that all the pieces are in place for your continued success? How would you like to create a business you love and find joy doing it? The potential for greatness is in all of us but too often we settle for mediocrity. Foundation to Sustainable Success explores the critical changes you need to make to succeed in the mortgage origination business on your own terms. Using wisdom from her career as a top producer and business coach, Kelly provides concrete frameworks and practical strategies that will take your business to the next level and keep it there. This is not your typical mortgage origination manual. The emphasis is on you - creating a success mindset, managing triggers, eliminating limiting beliefs and self-sabotage, and making a commitment to doing what needs to be done even when you don't feel like doing it. Through a mind, body, spirit approach Kelly will help you reinvent yourself and find joy in an industry that is full of stress and burn-out. Commit to practicing the invaluable tools and lessons within these pages and a sustainable career in this ever-changing, ever-challenging mortgage industry can be yours.
Today we live in such a fear-driven society in every aspect of our lives. One of the main tenets of this book turns your fear into Torque to be used to transmute paralyzing fear into the courageous action needed to create forward movement and accomplish your desired reality. Abby Juan What if you were able to grow into adulthood naturally; not the personality you adopted to fit into society, but the person you actually truly desired to be inherently authentic, true to yourself, and successfully living your passion? What if you could become that person again; the one you were always destined to be? Would you step into that life, if shown how? In How Me Found I, author Abigail Diaz Juan answers these questions and presents a guidebook showing how you can attain balance, harmony, and greatness in your world. She shares her personal physical, intellectual, and spiritual experiences and what she learned. Abby outlines the Natural Person Paradigm and how it can be used for personal transformation to improve your life. She shares that when you allow Life to take you on a journey, it unveils your true purpose. How Me Found I communicates that if you allow your inner self to guide you, the path opens up and reveals itself, and life then becomes a series of pivotal steps leading you in the right direction on your path to greatness.
Author: Don Hutson
Publisher: Greenleaf Book Group
Release Date: 2015-03-03
Genre: Business & Economics
SELLING VALUE is 305 pages of solid content to help you out perform your competition while keeping your customers happy. It is presented in four parts: Mastering the Head Game; Your Blueprint for Sales Success; Understanding Your Customer; and Securing and Growing the Business; The fifteen chapters outline the most critical content for exceptional sales results in a competitive environment. One premise set forth is that the most important definition of value is your prospect’s definition! If properly queried, ten prospects might well give you ten different answers and to what they value most. With exceptional skills of differentiating and adapting the value elements of your deliverables, you can hit the mark for all ten of them! From the important basics in Part I to the advanced selling skills in Part IV, you will gain many ideas from this content-rich work on the skill of SELLING VALUE for greater successds!
Author: David Allen
Release Date: 2015-03-17
Genre: Business & Economics
"The Bible of business and personal productivity" —Lifehack "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. “GTD” is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots. Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles. From the Trade Paperback edition.
Author: Thomas Barta
Publisher: McGraw Hill Professional
Release Date: 2016-09-23
Genre: Business & Economics
WHAT MAKES AN EFFECTIVE AND SUCCESSFUL MARKETING LEADER? The 12 Powers of a Marketing Leader, by former McKinsey Partner Thomas Barta and senior London Business School professor Patrick Barwise, is the first research-based leadership book for marketers in the 21st century. Based on the largest ever research study of its kind, with detailed data on over 8,600 leaders in more than 170 countries, this game-changing book identifies 12 specific behaviors--or Powers--that drive marketers' business impact and career success. Reading it, you’ll learn how to: • MOBILIZE YOUR BOSS: Make an impact at the highest level and align marketing with the company's priorities. • MOBILIZE YOUR COLLEAGUES: Inspire and motivate your non-marketing colleagues to deliver a great customer experience. • MOBILIZE YOUR TEAM: Build and align a winning marketing team. • MOBILIZE YOURSELF: Focus on goals that will benefit your customers, your company and yourself, by meeting your own needs and ambitions. By zeroing in on the value creation zone ("V-Zone")--the all-important overlap between your company's and customers' needs--you’ll be able to help the business win in the market--and achieve your career goals. Warning: This is not a marketing book. It’s a leadership book for marketers, using the latest research on what works--and what doesn’t--in marketing's digital age. BONUS: Receive full access to an online self-assessment tool and other marketing leadership resources.