It Technical Support Troubleshooting Pocket Guide

Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 1305266536
Release Date: 2016-10-12
Genre: Computers

When working on a PC, laptop or mobile device, you'll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find computer information quickly and efficiently.

A Guide to Hardware

Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 9781305446434
Release Date: 2016-01-19
Genre: Computers

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO HARDWARE, Ninth Edition, closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-901 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of updated hardware, security, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

PC Troubleshooting Pocket Guide

Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 1133135161
Release Date: 2013-10-25
Genre: Computers

Compact and portable volume designed to help students and technicians diagnose any computer problem quickly and efficiently. Up to date and current for today's technologies.

Newnes PC Troubleshooting Pocket Book

Author: Howard Anderson
Publisher: Elsevier
ISBN: 9780080497464
Release Date: 2003-10-17
Genre: Computers

Newnes PC Troubleshooting Pocket Book provides a concise and compact reference that describes, in a clear and straightforward manner, the principles and practice of faultfinding and upgrading PCs and peripherals. The strong practical emphasis is backed up with many illustrations and examples of real-lie problems. The book is aimed at anyone who is involved with the installation, configuration, maintenance, upgrading, repair or support of PC systems. It also provides non-technical users with sufficient background information, charts and checklists to enable the diagnosis of faults and help to carry out simple modifications and repairs. The new edition of PC Troubleshooting will continue to include a number of short cuts that are instrumental in avoiding hours of potential frustration and costly effort. In order to reflect rapid changes in computer technology (both hardware and software) this new edition has been completely revised and rewritten. New and expanded sections on: modern machines (Pentium II, III, IV, AMD); modern buses (FSB, AGP, Cyrix, Chip sets); different RAM chip types and connectors; Win 2000, ME, XP; latest SCSI standards, Ultra DMA, "live" re-partitioning of the disc, FAT16, FAT36, NTFS, performance and compatibility differences; 'famous' viruses and personal firewalls. * All the essential data for PC fault-finding and upgrading * Ideal for systems support staff, businesses, students, teachers, and home PC users * Strong practical emphasis is backed up with many illustrations and examples of real problems

A Guide to IT Technical Support Hardware and Software

Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 9781305446427
Release Date: 2015-11-02
Genre: Computers

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

A Guide to Managing Maintaining Your PC

Author: Jean Andrews
Publisher: Cengage Learning
ISBN: 9781133135081
Release Date: 2013-01-01
Genre: Computers

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIAA+ Exam objectives to prepare you for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare you for success as a professional PC repair technician. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Technical Support Essentials

Author: Andrew Sanchez
Publisher: Apress
ISBN: 9781430225478
Release Date: 2010-01-06
Genre: Business & Economics

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals. What you’ll learnThis book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career. Who this book is for This book is for technical support managers and staff. Table of Contents Your Work Ethic Intricacies of the Field Your Work Practices The Technical Support Group The Technical Support Colleague Leadership in Support Support Roles and Behaviors Structures and Tiers Process and Practice Customer Service Communications Perspectives

Extreme Programming Pocket Guide

Author: Chromatic
Publisher: "O'Reilly Media, Inc."
ISBN: 9780596004859
Release Date: 2003
Genre: Computers

Provides information on eXtreme programming, or XP, a software development methodology.

Pocket Guide for Pharmacy Technicians

Author: Jahangir Moini
Publisher: Cengage Learning
ISBN: 9781111306649
Release Date: 2012-02-09
Genre: Medical

The POCKET GUIDE FOR PHARMACY TECHNICIANS, Second Edition, is an invaluable, practical reference for both students and professionals. Compiling essential pharmaceutical facts, formulas, and critical industry resources, this unique guide puts reliable answers and expert advice right at readers’ fingertips. During classes, externships, or on the job, readers can quickly look up equations, conversion factors, drug information, and other helpful information relevant for both hospital and community pharmacy settings. Now updated to reflect the latest research, scientific advances, professional standards, and certification requirements, this new edition is an ideal guide for anyone involved in the clinical practice of dispensing medications. In addition to a full-color Drug Identification Appendix, it also features new and updated photos and illustrations. This pocket-sized, portable reference is a must-have resource to allow modern pharmacy technicians to be more efficient, accurate, and successful. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Pocket Guide to the Apocalypse

Author: Jason Boyett
Publisher: Relevant Media Group
ISBN: 0976035715
Release Date: 2005-03-01
Genre: Humor

A humorous look at our culture's ongoing obsession with the "End Times", features chapters such as "Apocalyptionary: A Glossary of the End Times" and "Fun with Eschatology." Original.