ITIL Service Lifecycle Publication Suite

Author: Great Britain: Cabinet Office
Publisher:
ISBN: 0113314078
Release Date: 2013-03-27
Genre:

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions

ITIL 2011 Edition Das Taschenbuch

Author: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9789087537050
Release Date: 2012-07-27
Genre: Education

Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen ITIL® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des ITIL®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema ITIL® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Fragen: Was ist der “Lebenszyklus”-Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das ITIL® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine ITIL® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die APMG Spezifikationen des ITIL® Foundation Lehrplans / Syllabus ab.

Governo dei sistemi informativi

Author: Diego Chiozzi
Publisher: Società Editrice Esculapio
ISBN: 9788874887941
Release Date: 2014-08-25
Genre: Computers

Dalla diffusione delle tecnologie dell'informazione, l'utilizzo di Sistemi di Elaborazione all'interno delle imprese è divenuto rapidamente un elemento di vantaggio competitivo (almeno all'inizio), fino a giungere ai giorni nostri come una sorta di commodity. È verosimile pensare, che imprese mediamente strutturate e di ragionevoli dimensioni non possano rinunciare ad una informatizzazione dei processi (quantomeno dei principali). Pertanto dall'iniziale esigenza di una elaborazione brutale dell'informazione (anni '60 e '70) “lanciate” da informatici legati esclusivamente alle aree funzionali amministrazione e produzione, si è passati alla nascita di aree funzionali dedicate all'elaborazione delle informazioni ed al supporto di tutti i Business Process caratteristici e di supporto dell'impresa. Da qui, il Direttore dei Sistemi Informativi (o CIO) è divenuta una figura sempre più importante all'interno di realtà strutturate, dove l'interruzione della disponibilità delle informazioni può portare a perdite di denaro e rischi per la salute. Altresì, non può stupire, se le più elevate quantificazioni economiche nella valutazione dei rischi (in casi di normale attività), siano assimilabili a servizi IT divenuti essenziali per la prosecuzione dei fini dell'impresa. È così che rapidamente si sono sviluppati framework per l'IT Service Management (dalla strategia alla operatività) come ITIL e per l'IT Governance (solo aspetti strategici e tattici) come COBIT. Infine si sono sviluppati standard nella gestione delle informazioni come la ISO/IEC 20000 (IT Service Management), la ISO/IEC 38500 (Corporate Governance of Information Technology), la ISO 15504 (Information Technology – Process Assessment) e la ISO 27001 (Information Technology – Security Techniques – Information Security Management System – Requirements), per le quali le imprese possono certificarsi e dimostrare un certo grado di affidabilità nella gestione delle informazioni. Sotto questa ottica non è più difficile immaginare la funzione IT (o IS o ICT) come una funzione che al proprio interno racchiuda porzioni di altre funzioni in cui sia necessaria la gestione oculata del sistema informativo sotto le ottiche di un bilancio di previsione, dell'operatività, delle tecnologie da individuare e su cui investire, dell'analisi delle prestazioni e della conformità, della struttura organizzativa e della gestione delle risorse umane. È stato infine pressoché naturale, l'affermarsi di Best Practices dedicate alla gestione delle informazioni e dei servizi ed allo loro Governance sul finire degli anni '90. In questo Libro, si inizierà con una presentazione dei principali frameworks e standards IT, soffermandosi ed analizzando con casi di studio legati al mondo delle Piccole Medie Imprese, le Aree di IT Governance e IT Management individuate dal lavoro di Pereira e di da Silva [41], in modo da poter dare una visione completa dello stato dell'arte dell'IT Governance.

ITIL Foundation Handbook

Author: itSMF Foundation
Publisher:
ISBN: 0113314701
Release Date: 2015-06-23
Genre:

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Systems Software and Services Process Improvement

Author: Xabier Larrucea
Publisher: Springer
ISBN: 9783319979250
Release Date: 2018-08-22
Genre: Business & Economics

This volume constitutes the refereed proceedings of the 25th European Conference on Systems, Software and Services Process Improvement, EuroSPI conference, held in Bilbao, Spain, in September 2018. The 56 revised full papers presented were carefully reviewed and selected from 95 submissions. They are organized in topical sections on SPI context and agility, SPI and safety testing, SPI and management issues, SPI and assessment, SPI and safety critical, gamifySPI, SPI in industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models,team skills and diversity strategies, SPI in medical device industry, empowering the future infrastructure.

ITIL Continual Service Improvement

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 011331308X
Release Date: 2011
Genre: Business & Economics

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

ITIL Service Operation

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 0113313071
Release Date: 2011
Genre: Business & Economics

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

ITIL Service Design

Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 0113313055
Release Date: 2011
Genre: Business & Economics

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

Corporate Defense and the Value Preservation Imperative

Author: Sean Lyons
Publisher: CRC Press
ISBN: 9781315352138
Release Date: 2016-09-19
Genre: Business & Economics

This is the first book to finally address the umbrella term corporate defense, and to explain how an integrated corporate defense program can help an organization address both value creation and preservation. The book explores the value preservation imperative, which represents an organization’s obligation to implement a comprehensive corporate defense program in order to deliver long-term sustainable value to its stakeholders. For the first time the reader is provided with a complete picture of how corporate defense operates all the way from the boardroom to the front-lines, and vice versa. It provides comprehensive guidance on how to implement a robust corporate defense program by addressing this challenge from strategic, tactical, and operational perspectives. This arrangement provides readers with a holistic view of corporate defense and incorporates the management of the eight critical corporate defense components. It includes how an organization needs to integrate its governance, risk, compliance, intelligence, security, resilience, controls and assurance activities within its corporate defense program. The book addresses the corporate defense requirement from various perspectives and helps readers to understand the critical interconnections and inter-dependencies which exist at strategic, tactical, and operational levels. It facilitates the reader in comprehending the importance of appropriately prioritizing corporate defense at a strategic level, while also educating the reader in the importance of managing corporate defense at a tactical level, and executing corporate defense activities at an operational level. Finally the book looks at the business case for implementing a robust corporate defense program and the value proposition of introducing a truly world class approach to addressing the value preservation imperative. Cut and paste this link (https://m.youtube.com/watch?v=u5R_eOPNHbI) to learn more about a corporate defense program and how the book will help you implement one in your organization.

PRINCE2 2009 Edition Das Taschenbuch

Author: Bert Hedeman
Publisher: Van Haren
ISBN: 9789087539504
Release Date: 2010-03-31
Genre: Education

Note: This pocket book is available in several languages: English, German, French, Dutch.Dieses Taschenbuch ( pocketguide ) bietet eine Zusammenfassung der PRINCE2 Methode. Es ist eine kompakte Einführung und gibt einen gut strukturierten Überblick.Die Zielgruppe für dieses Taschenbuch sind alle, die an der Methode PRINCE2 interessiert sind oder allgemein einen methodischen Projektmanagementansatz suchen. Das Buch ist für Mitarbeiter in einem PRINCE2 Projekt sehr geeignet und bietet eine ausgezeichnete Grundlage zur Vorbereitung auf die Foundation Prüfung PRINCE2 in der Version 2009.Dieses Taschenbuch basiert auf der PRINCE2 Methode in der Version 2009.Dieses Taschenbuch bearbeitet die Prozesse, Themen und Prinzipien des Projektmanagements und der Methode PRINCE2.Anpassen von PRINCE2 an die Projektumgebung gibt Empfehlungen zum modulieren der Methode an die konkreten Randbedingungen des Projekts und der Organisation.Dieses Taschenbuch bietet eine komplette und präzise Beschreibung der PRINCE2 2009 Edition für alle die in Projekten oder mit Projektmanagement zu tun haben.

ITIL V3 Das Taschenbuch

Author: Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9087531044
Release Date: 2008-03-05
Genre: Education

Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.

Foundations in IT Service Management basierend auf ITIL

Author: Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9087530595
Release Date: 2008-06-22
Genre: Education

Das Offizielles Handbuch für ITIL® v3! Dieses Buch ist das klassische Handbuch der Industrie auf dem Gebiet von ITIL geworden. In den Jahren hat dieses maßgebende Handbuch seinen Platz auf den Bücherregalen und in den Aktenkoffern der Industrieexperten erworben, während sie ‘best practices’ innerhalb ihrer Organisationen einführten. Diese Version basiert sich auf ITIL V3. Als Leser werden Sie erfahren, dass dieses Buch alle Hauptaspekte des ITIL V3 Lebenszyklus-Ansatzes umfasst und diese kurz und verständlich beschreibt. Nicht nur diejenigen, die bereits mit der ITIL Version 2 vertraut sind, werden erfreut darüber sein, dass in diesem Buch sämtliche Prozesse separat aufgeführt und im Detail beschrieben werden. Auch für viele andere Leser macht es einfacher, auf die einzelnen Prozessaspekte zuzugreifen, die für Ihr Service Management Tagesgeschäft entscheidend sind. Dieses Buch umfasst: TEIL I: DER ITIL SERVICELEBENSZYKLUS Servicelebenszyklus: Konzept und Überblick Lebenszyklus-Phase: Service Strategy Lebenszyklus-Phase: Service Design Lebenszyklus-Phase: Service Transition Lebenszyklus-Phase: Service Operation Lebenszyklus-Phase: Continual Service Improvement TEIL II: FUNKTIONEN UND PROZESSE Einführung in Funktionen und Prozesse Funktionen und Prozesse in Service Strategy Funktionen und Prozesse in Service Design Funktionen und Prozesse in Service Transition Funktionen und Prozesse in Service Operation Funktionen und Prozesse in Continual Service Improvement

Analytische Informationssysteme

Author: Peter Gluchowski
Publisher: Springer-Verlag
ISBN: 9783662477632
Release Date: 2015-12-04
Genre: Business & Economics

Informationssysteme für die analytischen Aufgaben von Fach- und Führungskräften treten verstärkt in den Vordergrund. Dieses etablierte Buch diskutiert und evaluiert Begriffe und Konzepte wie Business Intelligence und Big Data. Die aktualisierte und erweiterte fünfte Auflage liefert einen aktuellen Überblick zu Technologien, Produkten und Trends im Bereich analytischer Informationssysteme. Beiträge aus Wirtschaft und Wissenschaft geben einen umfassenden Überblick und eignen sich als fundierte Entscheidungsgrundlage beim Aufbau und Einsatz derartiger Technologien.