Gregg College Keyboarding and Document Processing (GDP), 11e by Ober, Johnson, and Zimmerly: Your complete learning/teaching system. Your guide to success. GDP/11 is an integrated keyboarding system that cohesively lead students through each lesson to provide an easy path to success. As a solid product for over 50 years, this version of the GDP software has grown into an online functionality. The same program is now web-based with seamless updates to provide greater accessibility for use at home, in class, and in labs - perfect for distance learning! Strong enhancements to the book while maintaining key elements support the cohesive program's strong content. Skillbuilding is reinforced with MAP+ (Misstroke Analysis and Prescription). MAP+ is an individualized, diagnostic tool that is built into the software to help identify student's strengths and weaknesses while providing prescriptive drills to help them practice where they need it most. Also, MAP+ now has new, unlimited drill lines that begin at Lesson 1. GDP/11 automatically scores for keyboarding errors. As a result, instructors will appreciate the customization of course management tools in GDP/11, including the new GPS (Grade Posting System) which allows complete flexibility in setting up grades. GDP/11 your complete learning/teaching system. Your guide to success.
Introduce your students to the exemplary customer service skills that are essential in all types of organizations today with the powerful, practical and engaging presentation in Gibson's THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This text demonstrates how effective customer service techniques can help your students and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Author Pattie Gibson focuses on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters in this edition highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential in today's social media. Students also gain new insights into establishing their own effective customer service habits. This edition emphasizes the importance of effective global communication and collaboration techniques with a wide range of real customer-focused activities and actual business cases. The new, optional CourseMate website for this edition reinforces concepts with interactive learning tools, including a complete eBook, videos and the unique Engagement Tracker for monitoring student outcomes. Help your students develop the customer service skills essential for professionals in all areas of business today with THE WORLD OF CUSTOMER SERVICE, 3rd Edition. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author: Scot Ober
Release Date: 2004-04
Genre: Business & Economics
Gregg College Keyboarding and Document Processing (GDP), 9e by Ober et al is an industry leader that has been revised and updated to help students succeed beyond the classroom. The software, textbook, and manuals, individually and collectively, work harmoniously as a convenient, total learning experience. Flexible LAN and Web-Based Instructor Management systems support the program's strong content and provides powerful, yet easy-to-use tools to set up and manage class files, monitor student and class progress, and generate student grades. The new versatile Word 2003 software is backward and forward compatible, fully functional on Word 2000, 2002, and 2003 systems. Instructors will appreciate using a program that can be successfully implemented in a variety of classroom environments, both on or off-site.. . This specific kit contains: Gregg College Keyboarding And Document Processing, 9/e (Lessons 1-20) Student Text, Word 2003 Software, GDP Quick Reference Guide, Student Users Guide, and Easel.. .
Designed for students in medical office administration and allied health programs, MICROSOFT WORD 2010 FOR MEDICAL PROFESSIONALS teaches introductory Microsoft Word 2010 skills. This book includes real world examples and projects within a case study related to the medical industry, providing students with the Word skills necessary to successfully support the front or back office of a clinic, hospital, or medical practice. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author: Scot Ober
Release Date: 2013-01-11
Improving Speed and Accuracy in Keyboarding (ISAK) is your complete individualized skillbuilding system designed to improve students’ speed and accuracy in keyboarding. ISAK features these innovations: • Web-based software—greater accessibility at home, in class, and in labs—perfect for distance learning! • Easy-to-use interface and seamless updates—makes the system simple for both instructors and students • MAP+ (Misstroke Analysis and Prescription)—individualized diagnostic tool built into the software • Separate practice for accuracy, technique, and speed—practiced systematically to build skill • Advanced reporting and flexible scheduling—manage course tools with ease to spend more time teaching and learning
Help your students master the keyboarding and formatting skills most important for career success! The Eighteenth Edition of KEYBOARDING AND WORD PROCESSING ESSENTIALS, LESSONS 1-55 uses proven techniques to guide students from initial new-key learning to confident expertise in formatting business documents with Microsoft Word 2010. South-Western College Keyboarding offers a time-tested pedagogy that helps students develop a strong foundation in basic keyboarding, steadily improve their skills and rapidly become proficient in document formatting and business communication. Each lesson is clearly focused, well structured, and designed to provide step-by-step training and reinforcement to help students quickly acquire and apply new skills. Based on customer feedback, this semester-based text includes 55 lessons in a one-book solution that includes both documents and instructions for using keyboarding software (sold separately) within a space-saving easel-back format. Lessons 1-25 concentrate on building fundamental keyboarding skills by mastering the alphabetic keyboard, top-row numbers, and symbols. Lessons 26-55 teach the basics of document formats and word processing, including block and modified block letters, memos, tables, and graphics. A separate, second-semester text is available with Lessons 56-110, and a single-volume complete course text includes both semesters, plus a set of supplemental lessons related to Microsoft Office Specialist certification. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Get ready for academic and workplace success! This comprehensive learning package integrates keyboarding, essential and advanced word processing, document formatting and design, and communication skills within a single text, along with a strong emphasis on honing skills by competing projects in a realistic office environment. Using Microsoft Word 2016, you will format advanced business correspondence, tables, reports, mail merge files, graphics, and a broad range of common document types, including meeting, travel, news, legal, medical, and human resources/employment. The text includes 15 modular projects and three comprehensive projects to help you apply what you learn and prepare you to be productive from day one when beginning your professional career. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
LIVE A LIFE OF MEANING AND CONNECTION Instead of pushing for perfection A few years ago, I found myself exhausted and isolated, my soul and body sick. I was tired of being tired, burned out on busy. And, it seemed almost everyone I talked with was in the same boat: longing for connection, meaning, depth, but settling for busy. I am a wife, mother, daughter, sister, friend, neighbor, writer, and I know all too well that settling feeling. But over the course of the last few years, I’ve learned a way to live, marked by grace, love, rest, and play. And it’s changing everything. Present Over Perfect is an invitation to this journey that changed my life. I’ll walk this path with you, a path away from frantic pushing and proving, and toward your essential self, the one you were created to be before you began proving and earning for your worth. Written in Shauna’s warm and vulnerable style, this collection of essays focuses on the most important transformation in her life, and maybe yours too: leaving behind busyness and frantic living and rediscovering the person you were made to be. Present Over Perfect is a hand reaching out, pulling you free from the constant pressure to perform faster, push harder, and produce more, all while maintaining an exhausting image of perfection. Shauna offers an honest account of what led her to begin this journey, and a compelling vision for an entirely new way to live: soaked in grace, rest, silence, simplicity, prayer, and connection with the people that matter most to us. In these pages, you’ll be invited to consider the landscape of your own life, and what it might look like to leave behind the pressure to be perfect and begin the life-changing practice of simply being present, in the middle of the mess and the ordinariness of life.
Author: R. T. Floyd
Publisher: McGraw-Hill Higher Education
Release Date: 2014-02-28
Genre: Health & Fitness
Explaining the process of human movement, Manual of Structural Kinesiology gives a straightforward view of human anatomy and its relation to movement. The manual clearly identifies specific muscles and muscle groups and describes exercises for strengthening and developing those muscles. Manual of Structural Kinesiology provides important information in an accessible format through a combination of logical presentation, illustrations, and concise writing style.
Author: Scot Ober
Publisher: Cengage Learning
Release Date: 2007-12-28
Genre: Business & Economics
Contemporary Business Communication prepares students for business communication by employing a hands-on approach--connecting topics, examples, and exercises to the modern workplace. The text provides ample opportunity for students to practice their oral and written skills, and includes strategies for using email, voicemail, the Internet, and other innovations in communication technology. The streamlined Seventh Edition has been completely updated to reflect current trends and practices in the world of business. The revised textbook package now features a web-based version of the Urban Systems Case Study Simulation with an updated, student-friendly BusCom online writing tutorial. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
RECORDS MANAGEMENT, Tenth Edition, provides a comprehensive introduction to the complex field of records management. The text features sound principles of records and information management that include the entire range of records—physical (paper), image records, and electronic media used in computerized systems. Part I, Records and Information Management, provides thorough coverage of alphabetic filing rules, as well as methods of storing and retrieving alphabetic, subject, numeric, and geographic records. The rules agree with the latest standard filing guidelines presented by ARMA International. Part II, Electronic Records Management, introduces electronic records file management as well as classifying electronic files using metadata, taxonomies, and file plans; and the use of magnetic, optical and solid state media through the phases of the records management life cycle.A new chapter introduces Enterprise Content Management (ECM) and describes how Microsoft SharePoint is used in Records Management. Part III, RIM Program Administration, delves into the records and information management (RIM) program components and guidelines; with expanded coverage of information governance, social media, and the records and information manager's responsibilities. In addition to content based on ARMA International standards and best practices, the text features realistic database activities, profiles of real-world professionals, and practical advice and examples to prepare students for career success. The Tenth Edition features extensive updates, including a restructuring of the chapters to reflect the growing importance of electronic records management. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.