Author: Min Liu
Publisher: Jones & Bartlett Publishers
Release Date: 2015-03-15
Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers’ understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The “Learn, Practice, Assess” Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented. Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.
Author: Robert S. Beardsley
Publisher: Lippincott Williams & Wilkins
Release Date: 2012-03-06
Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.
Author: Helen Meldrum
Publisher: CRC Press
Release Date: 1994-09-08
Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings. Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as: Basic speaking and listening skills Responsible assertive communication skills Counseling skills Interprofessional problem-solving skills Conflict management skills Collaborative communication skills Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
Author: Bruce A. Berger
Publisher: Amer Pharmacists Assn
Release Date: 2009-01-01
Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care. Key Features: * 15 chapters from the 2nd edition covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, helping patients accept the behavior changes needed to manage their illness, and becoming culturally competent to provide quality care for all patients. * A new chapter on how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma. * Another new chapter on how limited literacy or limited health literacy can affect patient outcomes, and how pharmacists can identify and help overcome such limitations in their patients. * Expansion of the chapter on managing change, emphasizing the use of motivational interviewing. * Dozens of examples of good and bad pharmacist-patient and pharmacist-physician dialogues.* Guidelines on how to contact, build rapport with, and discuss drug-related problems with a physician. * Questions for reflection at the end of each chapter.
Author: Karen J. Tietze
Publisher: Elsevier Health Sciences
Release Date: 2011-05-09
Covering the skills needed for pharmaceutical care in a patient-centered pharmacy setting, Clinical Skills for Pharmacists: A Patient-Focused Approach, 3rd Edition describes fundamental skills such as communication, physical assessment, and laboratory and diagnostic information, as well as patient case presentation, therapeutic planning, and monitoring of drug intake. Numerous case examples show how skills are applied in clinical situations. Now in full color, this edition adds more illustrations and new coverage on taking a medication history, physical assessment, biomarkers, and drug information. Expert author Karen J. Tietze provides unique, pharmacy-specific coverage that helps you prepare for the NAPLEX and feel confident during patient encounters. Coverage of clinical skills prepares you to be more involved with patients and for greater physical assessment and counselling responsibilities, with discussions of communication, taking a medical history, physical assessment, reviewing lab and diagnostic tests, and monitoring drug therapies. A logical organization promotes skill building, with the development of each new skill building upon prior skills. Learning objectives at the beginning of each chapter highlight important topics. Self-assessment questions at the end of each chapter help in measuring your comprehension of learning objectives. Professional codes of ethics are described in the Ethics in Pharmacy and Health Care chapter, including confidentiality, HIPAA, research ethics, ethics and the promotion of drugs, and the use of advance directives in end-of-life decisions. Numerous tables summarize key and routinely needed information. Downloadable, customizable forms on the companion Evolve website make it easier to perform tasks such as monitoring drug intake and for power of attorney.
Author: Clinical Pharmacy Specialist Ambulatory Care Beaumont Hospital Colleen Doherty Lauster
Publisher: Jones & Bartlett Publishers
Release Date: 2013-03-27
Fundamental Skills for Patient Care in Pharmacy Practice enables students and new pharmacists to master the skills associated with clinical care in either the inpatient or outpatient setting. In accessible steps, this valuable resource provides the tools for gaining medication histories from patients and counseling them on the most effective and safe manner to take medications. Each chapter explores the background and practice of a critical skill, tools that aid in its development and mastery, and tips for success. Students and pharmacists will come away with the knowledge to identify drug-related problems and formulate plans for solutions to these problems. Fundamental Skills for Patient Care in Pharmacy Practice prepares future pharmacists to communicate effectively in verbal and written formats with health professionals and special patient populations as they prepare and present SOAP notes, patient cases, and discharge counseling.
Abstract: Objectives: Drug dispensers should provide appropriate, understandable and relevant information to patient about their medication. But poor communication between patient and pharmacist carries potential adverse clinical consequences. Patients with inadequate literacy and/or health literacy skills are the most likely to have difficulties in understanding proper drug use. Our study is intended to assess the extent of pharmacist–patient communication barriers in dispensing. Methods: This study was conducted in Adama Hospital Medical College, Adama City, Ethiopia, from March 2014 to May 2014. The survey data were collected both from pharmacists and patients through questionnaire and interview, respectively, and analysed manually by a data master sheet. Key findings: A total of 345 outpatients who were collecting their medication from the Outpatient Department pharmacy and nine pharmacists were included in the study. 11.11% pharmacists utilised pictorial aid to their oral counselling. 77.78% of pharmacists can communicate in three languages (Amharic, Oromiffa and English). 20.87% of patients were geriatrics, 30.73% were illiterate and 34.20% were in low literacy. Misunderstanding of drug dose and frequency among illiterate and low literacy geriatric patients was 46.88%. 22.22% of geriatrics revisited the hospital for re‐treatment of the same condition. Conclusions: Counselling on dispensing is a fundamental step to enhance the patients' rational use of medicine. When patients' health is concerned, pharmacists should try their best to enhance the patient's understanding about medication use.
Author: Kimberly A. Galt
Release Date: 2012-02-20
Patient-centered care is at the heart of today’s pharmacy practice, and ASHP’s Patient-Centered Care for Pharmacists gets to the heart of the subject. Formerly Developing Clinical Practice Skills for Pharmacists, this revised resource has been redeveloped to compliment the changing emphasis in pharmacy practice to patient-centered care and the contemporary context of healthcare delivery. To understand and treat the whole person and learn to use a realistic approach to time and resources, students must connect their drug science knowledge to actual practice. Useful in multiple courses in multiple levels, Patient-Centered Care for Pharmacists is a valuable resource that gives students and teachers alike more for their money. In P1, P2, and P3 courses in areas from clinical skills to communications, students can follow realistic case studies through typical processes to witness patient centered care in action. Strong, well-developed case studies provide insight into today’s vital topics:· Cultural differences among patients· Documentation and health records· Patient care plan development· Effective patient communication· And much more.
Author: Melanie J. Rantucci
Publisher: Lippincott Williams & Wilkins
Release Date: 2007
The author provides an introduction to patient counselling for pharmacy students and practicing pharmacists. She outlines the various ways of incorporating effective patient counselling into pharmacy practice and gives specific recommendations for developing strong counselling techniques.
Author: Tracey S. Hunter
Publisher: CRC Press
Release Date: 1993-07-01
A practical guide to the professional and legal requirements for patient counseling, this book provides readers with the skills they need to be in compliance. The authors explore how a patient's attitude and behavior effect compliance, the pharmacist-patient relationship, and liability implications. They focus on the communication skills required to effectively counsel and provide realistic patient counseling scenarios that are easily adaptable to actual patient counseling situations. The book is meant to be used by any pharmacist practicing in any type of community pharmacy practice setting.
Market: Pharmacy Technician students, Pharmacy Technician educators, Pharmacists Builds critical communication and management skills Includes problem-solving tips Part of the APhA Pharmacy Technician Training Series
Author: Bonnie S. Bachenheimer
Release Date: 2010-09-10
The trusted training resource for pharmacy technicians at all levels. The role of pharmacy technicians is rapidly expanding, and demand for well-trained technicians has never been higher! Technicians are assuming more responsibilities and are taking on greater leadership roles. Quality training material is increasingly important for new technicians entering the field, and current technicians looking to advance. Look no further than the new 4th edition of the best-selling Manual for Pharmacy Technicians to master the practical skills and gain the foundational knowledge all technicians need to be successful. NEW chapters cover the latest essentials: Specialty Pharmacy Practice Communication and Teamwork Billing and Reimbursement Durable and Nondurable Medical Equipment, Devices, and Supplies NEW features include: Full color design, photos and illustrations enhance learning Rx for Success boxes share tips to help techs excel on the job Technology Topics highlight the latest in automation & technical areas Safety First features provide critical advice for enhancing safety & reducing errors Bolded key terms defined in chapter-level glossaries Streamlined contents divide book into 4 simple parts: introduction to pharmacy practice, foundation knowledge and skills, practice basics, and business applications Expanded self-assessment questions and calculations content Alone or with the new edition of the Pharmacy Technician Certification Review and Practice Exam, the Manual for Pharmacy Technicians, 4th Edition offers pharmacy technicians the most relevant, authoritative, easy-to-use guide in the field. Want more exercises and practice? Look for the NEW Workbook for the Manual for Pharmacy Technicians.
Author: Miriam Díaz-Gilbert
Release Date: 2008
Genre: Foreign Language Study
This text focuses on developing, improving, enhancing, and mastering the skills needed to communicate clearly and effectively in any pharmacy practice setting, including authentic medical and pharmacy vocabulary, pronunciation, listening comprehension, authentic pharmacist-patient dialogues, idiomatic language, and pharmacy writing. Chapters cover all the major body systems and offer a variety of interactive exercises and instruction to help readers master essential communication skills. Each chapter begins with a quick pre-assessment quiz and ends with a post-asssessment quiz. A companion Website will include the fully searchable text, electronic flash cards, and audio exercises such as pronunciation, dictation, and pharmacist-patient dialogues.