The 5 Essential People Skills

Author: Dale Carnegie Training
Publisher: Simon and Schuster
ISBN: 9781847379559
Release Date: 2010-02-18
Genre: Self-Help

Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skillsshows how to be a positively assertive, prosperous and inspired professional. Readers learn to: •Relate to the seven major personality types •Live up to their fullest potential while achieving personal success •Create a cutting-edge business environment that delivers innovation and results •Use Carnegie's powerhouse Five-Part template for articulate communications that grow business •Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.

People Skills

Author: Robert Bolton
Publisher: Simon and Schuster
ISBN: 9780731811281
Release Date: 2011-11-29
Genre: Science

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

The 5 Essential People Skills

Author: Dale Carnegie Training (Firm)
Publisher:
ISBN: 1459675800
Release Date: 2014-02-17
Genre: Assertiveness (Psychology)

Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training(R) have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skills shows how to be a positively assertive, prosperous and inspired professional. Readers learn to: * Relate to the seven major personality types * Live up to their fullest potential while achieving personal success * Create a cutting - edge business environment that delivers innovation and results * Use Carnegie's powerhouse Five - Part template for articulate communications that grow business * Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.

Managing Assertively How to Improve Your People Skills

Author: Madelyn Burley-Allen
Publisher: Wiley
ISBN: UOM:39076001791891
Release Date: 1995-05-01
Genre: Business & Economics

A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to: * Use eight building blocks to become a more effective manager * Overcome self-defeating behavior * Handle criticism to maintain and enhance self-esteem * State limits and expectations to clarify assignments * Become a more effective listener * Receive and give positive feedback to enhance team building * Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations * By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.

PeopleSmart

Author: Mel Silberman
Publisher: Berrett-Koehler Publishers
ISBN: 9781609943721
Release Date: 2000-05-19
Genre: Family & Relationships

WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.

How to Develop Self Confidence and Improve Public Speaking

Author: Dale Carnegie
Publisher: GENERAL PRESS
ISBN: 9789387669420
Release Date: 2018-04-11
Genre: Self-Help

From ways to develop self-confidence and become a good public speaker to the secrets of memory power and good delivery, natural laws of remembering and the essential elements in successful speaking, this book discusses the ways of opening and closing a talk and keeping the audience interested. Drawing on Dale Carnegie's years of experience as a business trainer, this book will show you how to overcome the natural fear of public speaking, to become a successful speaker, and even learn to enjoy it. His invaluable advice includes ways to: # Develop poise # Gain self-confidence # Improve your memory # Make your meaning clear # Begin and end a presentation effectively # Interest and charm your audience # Improve your diction # Win an argument without making enemies If public speaking frightens you and you’re gripped by anxiety when asked to stand up and speak, then this book is right for you! It holds the key to fight away your fears.

How to Communicate

Author: Matthew McKay
Publisher: Mjf Books
ISBN: 1567310311
Release Date: 1993
Genre: Language Arts & Disciplines

Publisher insists, through Joyce Travis, that this title and several others be deleted from our database.

How to Have Confidence and Power In Dealing With People

Author: Les Giblin
Publisher: Les Giblin Books
ISBN: 9781618132284
Release Date: 1956-01-01
Genre: Business & Economics

Taking a brass tacks approach to communication, How to Have Confidence and Power in Dealing With People explains how to interact with others as they really are, not as you would like them to be. The goal is to get what you want from them successfully – be it cooperation, goodwill, love or security. Les Giblin, a recognized expert in the field of human relations, has devised a method for dealing with people that can be used when relating with anyone – parents, teachers, bosses, employees, friends, acquaintances, even strangers. Giblin shows step by step how to get what you want at any time and in ways that leave you feeling good about yourself. Moreover, the people who have given you want you want wind up feeling good about themselves, too. The result? Nobody gets shortchanged. It’s a win-win situation. Each chapter includes a handy summary, so there’s absolutely no chance of missing the book’s key points. You can also use these recaps to refresh your memory after you’ve finished the book. Instead of feeling miserable about your interpersonal skills, read this best-selling guide and learn to succeed with people in every area of your life.

People Styles at Work and Beyond

Author: Robert Bolton
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814413425
Release Date: 2009
Genre: Business & Economics

The book reveals the strengths and weaknesses of four different people styles, providing practical techniques that work both on the job and off. Now including all new chapters on personal relationships, parenting, and more.

The Conflict Resolution Toolbox

Author: Gary T. Furlong
Publisher: John Wiley & Sons
ISBN: 9780470678497
Release Date: 2010-03-22
Genre: Business & Economics

In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

What Great Trainers Do

Author: Robert Bolton
Publisher: AMACOM
ISBN: 9780814420072
Release Date: 2015-12-09
Genre: Business & Economics

Corporate trainers are tasked with an awesome responsibility-helping individuals develop the skills they need to advance their careers and boost their organizations' bottom lines. It's a challenging job, but What Great Trainers Do is here to help-providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to: Organize presentations for maximum impact * Use activities to connect participants to the content and each other * Create visual aids that reinforce key points * Fine-tune their delivery * Listen actively and read the group * Address questions and concerns * Make presentations interactive-involving learners early and often * Manage the tough moments * Handle resistance * Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick * Adapt the course to fit the participants * Promote positive group process * And much more Great training doesn't happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.

Soft Skills for the Workplace

Author: Goodheart-Willcox Publisher
Publisher:
ISBN: 1631268260
Release Date: 2016-11-29
Genre:

Soft skills are the new hard skills for the 21st Century. Soft skills are the people skills that enable workers to communicate and get along with others. In today s workplace, employers look for workers who have technical abilities to perform on the job as well as the know how to interact with coworkers and customers. Every occupation needs these foundational skills. Soft Skills for the Workplace presents the major soft skills needed for job success in one easy-to-use text. No need for multiple textbooks to teach these basic employability skills. Fourteen short, concise lessons provide information that will prepare your students to find and keep a job. The modular format allows the content to be used in any order and for any discipline. Each chapter can be used as a supplemental conversation starter with your students or as an individual assignment. A free companion website provides additional activities for reinforcement. "

The Eight Essential Steps to Conflict Resolution

Author: Dudley Weeks
Publisher: Tarcher
ISBN: 0874777518
Release Date: 1994-01-01
Genre: Business & Economics

The classic work on resolving conflict. The Eight Essential Steps to Conflict Resolutionhas helped countless people over the past two decades. Whatever the nature of your dispute, this book can guide you to an enduring resolution. World- renowned mediator Dudley Weeks presents a tested method for resolving stubborn differences of opinion that can be damaging to professional and personal lives. These eight essential skills will lead to settled conflicts and improved relationships.