People Skills

Author: Robert Bolton
Publisher: Simon and Schuster
ISBN: 9780731811281
Release Date: 2011-12-12
Genre: Science

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

The 5 Essential People Skills

Author: Dale Carnegie Training
Publisher: Simon and Schuster
ISBN: 9781847379559
Release Date: 2010-02-18
Genre: Self-Help

Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skillsshows how to be a positively assertive, prosperous and inspired professional. Readers learn to: •Relate to the seven major personality types •Live up to their fullest potential while achieving personal success •Create a cutting-edge business environment that delivers innovation and results •Use Carnegie's powerhouse Five-Part template for articulate communications that grow business •Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.

The 5 Essential People Skills

Author: Dale Carnegie Training (Firm)
Publisher:
ISBN: 1459675800
Release Date: 2014-02-17
Genre: Assertiveness (Psychology)

Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training(R) have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career. The 5 Essential People Skills shows how to be a positively assertive, prosperous and inspired professional. Readers learn to: * Relate to the seven major personality types * Live up to their fullest potential while achieving personal success * Create a cutting - edge business environment that delivers innovation and results * Use Carnegie's powerhouse Five - Part template for articulate communications that grow business * Resolve any conflict or misunderstanding by applying a handful of proven principles Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.

PeopleSmart

Author: Mel Silberman
Publisher: Berrett-Koehler Publishers
ISBN: 9781609943721
Release Date: 2000-05-19
Genre: Family & Relationships

WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.

It s the Way You Say It

Author: Carol Fleming
Publisher: Berrett-Koehler Publishers
ISBN: 9781609947453
Release Date: 2013-02-08
Genre: Business & Economics

NEW EDITION, REVISED AND UPDATED Speak Your Mind Effectively! The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don’t think they can change it. It’s the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others. Dr. Carol Fleming provides detailed advice and scores of exercises for • Understanding how others hear you • Dealing with specific speech problems • Varying your vocal patterns to make your speech more dynamic • Using grammar and vocabulary to increase your clarity and impact • Reinforcing your message with nonverbal cues • Conquering stage fright An entire section of the book focuses on communication issues in the workplace—interviews, presentations, voice mail, and more. Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help. “No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming’s It’s the Way You Say It.” —Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates

Managing Group Process

Author: Marvin R. Gottlieb
Publisher: Greenwood Publishing Group
ISBN: 1567205119
Release Date: 2003-01-01
Genre: Business & Economics

Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment. Gottlieb explains that managers can most effectively facilitate by adopting a hands-on strategy for processes rather than tasks. This book describes the skills and tools needed for leading and managing groups with consistency, commitment, and courage. Six core skills essential to facilitating group processes are presented: DEGREESL DEGREESDBL Initiating DEGREESL DEGREESDBL Questioning DEGREESL DEGREESDBL Active Listening DEGREESL DEGREESDBL Responding DEGREESL DEGREESDBL Resolving DEGREESL DEGREESDBL Closing/Committing DEGREESL Gottlieb discusses the most helpful tools a manager can use for facilitation, including planning, organizing, and directing group processes. Ethical guidelines are provided in conjunction with a discussion of t

Simply Said

Author: Jay Sullivan
Publisher: John Wiley & Sons
ISBN: 9781119285304
Release Date: 2016-10-11
Genre: Business & Economics

Master the art of communication to improve outcomes in any scenario Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You'll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication. Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want. Shift your focus from yourself to other people Build a reputation as a good listener Develop your written and oral communications for the greatest impact Inspire and influence others Communicate more effectively in any business or social situation Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone's thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.

The Eight Essential Steps to Conflict Resolution

Author: Dudley Weeks
Publisher: Tarcher
ISBN: 0874777518
Release Date: 1994-01-01
Genre: Business & Economics

The classic work on resolving conflict. The Eight Essential Steps to Conflict Resolutionhas helped countless people over the past two decades. Whatever the nature of your dispute, this book can guide you to an enduring resolution. World- renowned mediator Dudley Weeks presents a tested method for resolving stubborn differences of opinion that can be damaging to professional and personal lives. These eight essential skills will lead to settled conflicts and improved relationships.

What Great Trainers Do

Author: Robert Bolton
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814420072
Release Date: 2015-12-09
Genre: Business & Economics

Corporate trainers are tasked with an awesome responsibility—helping individuals develop the skills they need to advance their careers and boost their organizations’ bottom lines. It’s a challenging job, but What Great Trainers Do is here to help—providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to: Organize presentations for maximum impact Use activities to connect participants to the content and each other Create visual aids that reinforce key points Fine-tune their delivery Listen actively and read the group Address questions and concerns Make presentations interactive—involving learners early and often Manage the tough moments Handle resistance Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick Adapt the course to fit the participants Promote positive group process And much more Great training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.

50 Psychology Classics

Author: Tom Butler-Bowdon
Publisher: Nicholas Brealey Publishing
ISBN: 1857884736
Release Date: 2010-12-07
Genre: Psychology

Explore the key wisdom and figures of psychology's development over 50 books, hundreds of ideas, and a century of time.

Leadership Mastery

Author: Dale Carnegie Training
Publisher: Simon and Schuster
ISBN: 1439134774
Release Date: 2009-11-17
Genre: Business & Economics

In a world becoming more and more virtual, human relations skills are being lost -- along with the skill of leadership. And yet never before have these abilities been more valuable or sought after. What's needed is a new type of leader -- one who can inspire and motivate others while adhering to timeless leadership principles such as flexibility, adaptability, trustworthiness, and distribution of power. With Leadership Mastery, you will identify your strengths and adopt effective strategies to: • Gain the respect and admiration of others using little-known secrets of America's most successful leaders • Get family, friends, and coworkers to do what you ask because they want to, not because they have to • Respond effectively in a crisis • Make powerful decisions and follow through on them using Carnegie's action formula Incorporating interviews with top leaders in business, entertainment, sports, and academia, Leadership Mastery stands next to the classic How to Win Friends and Influence People.

Managing Assertively How to Improve Your People Skills

Author: Madelyn Burley-Allen
Publisher: Wiley
ISBN: UOM:39076001791891
Release Date: 1995-05-01
Genre: Business & Economics

A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to: * Use eight building blocks to become a more effective manager * Overcome self-defeating behavior * Handle criticism to maintain and enhance self-esteem * State limits and expectations to clarify assignments * Become a more effective listener * Receive and give positive feedback to enhance team building * Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations * By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.

Understanding Other People

Author: Beverly D. Flaxington
Publisher: Motivational Press, Incorporated
ISBN: 0615272290
Release Date: 2010
Genre: Interpersonal communication

This book should not be missed by anyone who wants to improve the quality of their relationships! Leveraging decades of experience working with people in many different areas and experiences, Beverly Flaxington has found a way to explain to all of us what we simply don't learn naturally -- how to understand and communicate with others more effectively. Readers will gain the insights they need to identify relationship missteps, and then apply easy-to-learn techniques to bring relationships to a more meaningful level in both personal and business settings.

Working with Difficult People Second Revised Edition

Author: Amy Cooper Hakim
Publisher: Penguin
ISBN: 9780143111870
Release Date: 2016-12-06
Genre: Business & Economics

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

The Impossible

Author: Joyce Smith
Publisher: FaithWords
ISBN: 9781478976943
Release Date: 2017-11-07
Genre: Religion

THE IMPOSSIBLE reveals prayer's immediate and powerful impact through the true account of a family whose son died and was miraculously resurrected. Through the years and the struggles, when life seemed more about hurt and loss than hope and mercy, God was positioning the Smiths for something extraordinary-the death and resurrection of their son. When Joyce Smith's fourteen-year-old son John fell through an icy Missouri lake one winter morning, she and her family had seemingly lost everything. At the hospital, John lay lifeless for more than sixty minutes. But Joyce was not ready to give up on her son. She mustered all her faith and strength into one force and cried out to God in a loud voice to save him. Miraculously, her son's heart immediately started beating again. In the coming days, John would defy every expert, every case history, and every scientific prediction. Sixteen days after falling through the ice and being clinically dead for an hour, he walked out of the hospital under his own power, completely healed. THE IMPOSSIBLE is about a profound truth: prayer really does work. God uses it to remind us that He is always with us, and when we combine it with unshakable faith, nothing is impossible.