Professional Front Office Management

Author: Robert Woods
Publisher: Pearson
ISBN: 1292026987
Release Date: 2013-11-01

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the hub of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Administrative Office Management

Author: Zane K. Quible
ISBN: 1292042109
Release Date: 2013-09-20
Genre: Office management

For courses in Administrative Office Management, Office Management, or Administrative Management Continuing the tradition, Administrative Office Management, 8th edition, offers the most technologically updated text on the market. In combination with technological updates, this comprehensive introduction to office management focuses on what office managers actually do on the job. Dr. Quible's signature easy-to-read style coupled with pedagogical aids throughout systematically explores the full range of office management topics-office environment, employees, systems, and functions.

The Magic Carriage

Author: M. P. Grace
ISBN: 0987573780
Release Date: 2013-07-26
Genre: Fiction

The Queen's new carriage, covered in gold and set with diamonds, vanishes. It is whisked into other realms, by supernatural energy. The Little penguins, and their mythological friends face perils dusted with drama and sprinkled with magic, to get the coach safely home to London. The Magic Carriage ventures to times, places and people, with very un-boring history. The Coachmaker, one of the last of his kind in the world, is a treasure hunter of unusual objects. After recycling a hundred bits and pieces collected from famous inventions, buildings, ships, aircraft and the like, he decorated the interior of the Queen's new coach with them. Here a bit of Spitfire, there a piece of Shakespeare's mulberry tree. Though his collection seems far-fetched, this part of the story is true. These artefacts possess supernatural energy, which draws the magic carriage and its unlikely travelling companions into realms not always of the here and now. Happenstance unites them in a mission to guard the Magic Carriage and get it safely home to London. Five little Australian penguins, The Lion and the Unicorn, The Harp of Ireland, The Goddess Britannia, St. George and his Dragon, each play their part to protect crown property, as they face perils beyond their wildest dreams. Imagine the Queen's response when her beautiful new coach arrives unexpectedly in London packed with little penguins. Let the Magic Carriage convey you and your loved ones, for generations to come, into a timeless fairy penguin tale, where blended facts and fiction brings to life some truly wonderful people, places and mythology from around the globe.

Hotel Front Office Management 5th Edition

Author: James A. Bardi
Publisher: Wiley Global Education
ISBN: 9781118135792
Release Date: 2010-11-05
Genre: Business & Economics

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Medical Office Management

Author: Christine Malone
ISBN: 0134868285
Release Date: 2018-02-06
Genre: Medical offices

For courses in medical clerical and administrative medical assisting. The authoritative guide to the skills and issues of medical office management Medical Office Management explores the skills needed to manage a medical office and the issues students can expect to encounter in the field. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. This easy-to-read text is useful as a quick reference guide for both students and medical office managers. The 2nd edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care.

Hotel Operations Management

Author: David K. Hayes
Publisher: Prentice Hall
ISBN: 013433762X
Release Date: 2016
Genre: Hotel management

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.

Foundations of Lodging Management Pearson New International Edition

Author: David K. Hayes
Publisher: Pearson Higher Ed
ISBN: 9781292053547
Release Date: 2013-10-03
Genre: Juvenile Nonfiction

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel’s front office and better understand the complexity of the entire property.

Check in Check out

Author: Gary K. Vallen
Publisher: Prentice Hall
ISBN: 0132059673
Release Date: 2009
Genre: Business & Economics

"Instructor resource center"--P. [4] of cover.

Technology Strategy for Managers and Entrepreneurs

Author: Scott Shane
Publisher: Pearson
ISBN: 1292040327
Release Date: 2013-11-01
Genre: Business enterprises

For undergraduate and graduate courses in technology strategy, management of innovation and technology, technology entrepreneurship, and engineering management. This book emphasizes how the future manager or entrepreneur can use strategic management of innovation and technology to enhance firm performance. It helps students to understand the process of technological change; the ways that firms come up with innovations; the strategies that firms use to benefit from innovation; and the process of formulating technology strategy.

Hotel Front Office

Publisher: Tata McGraw-Hill Education
ISBN: 9781259004971
Release Date: 2013
Genre: Hotel front desk personnel

Check in Check Out

Author: Gary K. Vallen
Publisher: Pearson
ISBN: 9780134437101
Release Date: 2017-04-24
Genre: Business & Economics

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. The leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid changes, this widely popular guide presents rich detail about best practices and future directions in the hotel industry, while offering the widest coverage of any book in the field. Readers gain an intuitive understanding based on the flow of the guest’s experience, from reservation, arrival, and registration, to service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Coverage includes internationalization; green operations; financing sources; boutique and urban collections; and reservations strategies. Check-in Check-Out: Managing Hotel Operations, 10/e has been updated throughout to cover such current topics such as detail cancellation policies for major OTA channels, leading-edge technology and reservations, mobile apps and devices, global distribution, third-party housing poachers or pirates, conflicts over master billing, EMV technology and the rising popularity of smart cards, night audit reports, cyber security in the hospitality industry, and much more. Included are over 150 exhibits to promote visual learning.

The Professional Restaurant Manager

Author: David K. Hayes
Publisher: Prentice Hall
ISBN: 0132739925
Release Date: 2013
Genre: Business & Economics

The Professional Restaurant Manager covers the topics all restaurant managers must know to be successful in the industry. Organized in a quick-read, four-part format, the book offers a fresh look at the restaurant business, back-of-house management, front-of-house management, and financial management. Discussion prompts are built right in so students can respond to real case studies and illustrations. Financial documents reference the newest version of the Uniform System of Accounts for Restaurants. An extensive glossary is provided and authors review important trends in sustainability, green practices and farm-to-fork movements.

Introduction to Materials Management Pearson New International Edition

Author: J. R. Tony Arnold
Publisher: Pearson Higher Ed
ISBN: 9781292034331
Release Date: 2013-08-27
Genre: Business & Economics

For all courses in Materials Management, Production, Inventory Control, and Logistics taught in business and industrial technology departments of community colleges, four-year colleges, and universities. Introduction to Materials Management, Seventh Edition covers all the essentials of modern supply chain management, manufacturing planning and control systems, purchasing, and physical distribution. Clearly written and exceptionally user-friendly, its content, examples, questions, and problems lead students step-by-step to mastery. This edition’s extensive updates include: new techniques, technology, and case studies; reorganized and expanded coverage of lean production and JIT manufacturing; new information on sustainability and “green” production; use of INCOTERMS for global supply chains; revised end-of-chapter problems, and more. Widely adopted by colleges and universities worldwide, this is the only APICS-listed reference text for the Basics of Supply Chain Management (BSCM) CPIM certification examination.

International Financial Management

Author: Geert Bekaert
Publisher: Cambridge University Press
ISBN: 9781108548250
Release Date: 2017-11-30
Genre: Business & Economics

This new and fully updated edition of International Financial Management blends theory, data analysis, examples and practical case situations to equip students and business leaders with the analytical tools they need to make informed financial decisions and manage the risks that businesses face in today's competitive global environment. Combining theory and practice, the authors offer the reader a multitude of real-world examples and case studies, emphasising fundamental concepts, principles and analytical theories to enable students to understand not only what to do when confronted with an international financial decision, but why that choice is the correct one. Features include: real data analysis - all fully updated for the third edition; extended cases illustrating practical application of theory; point-counterpoints offering insight into contentious issues; concept boxes that explore and illustrate key concepts; and end-of-chapter questions. Suitable for M.B.A and advanced undergraduate business students taking a course in international financial management or international finance.