The 5 Elements of the Highly Effective Debt Collector

Author: Timothy J. Daye
Publisher: iUniverse
ISBN: 9781462033300
Release Date: 2011-07-13
Genre: Business & Economics

The 5 Elements of the Highly Effective Debt Collector is the first “How to collect a debt” book of its kind, in that it breaks the debt collecting process down into five core fundamental areas. After years of training in the collection industry, I have found that these five fundamental areas are at the center of revealing the mystery behind why only a small percentage of debt collectors produce at a high level and more importantly explains why the larger percentage of low to mediocre performers never reach a top producing level. Not only does this book establish fundamental concepts every debt collector must understand to maximize personal or agency’s earning potential, it also teaches: sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques, as well as a system of file management that if followed and executed properly will more than double a collector’s efficiency and effectiveness in less than 30 days... The 5 Elements’ principles and concepts were designs to ensure that no matter an individual’s talent level, years in the industry, or position held within an agency, the end user will understand clearly and be enriched by the experience.

The Guide to Getting Paid

Author: Michelle Dunn
Publisher: John Wiley & Sons
ISBN: 1118058488
Release Date: 2011-03-23
Genre: Business & Economics

Give your business a successful credit and collections plan with this easy and clear guide Over 100,000 businesses have slow or non-paying customers. Yet very few actually have a workable plan for claiming the missing revenue that results. This book gives you a complete solution and tool set to ensure your business maximizes its collections while maintaining an effective, profitable credit plan. You'll discover how to set up an efficient in-house credit policy that not only lets you collect more debts, but also boost sales, increase cash flow, and grow profits. Step-by-step credit management instructions show you how to weed out bad-paying customers, add more good-paying customers, collect on past-due balances, avoid bad debt, and limit credit risk. Contains all needed forms to set up and implement an effective credit policy Author is a popular columnist for several newspapers and national magazines, and appears regularly in the media as a go-to authority on debt Get Paid enables you to decide what matters most to your business when it comes to billing, payment terms, pricing, cash flow, and more, then set up the systems to meet these goals and increase profitability.

Bad Paper

Author: Jake Halpern
Publisher: Farrar, Straus and Giroux
ISBN: 9780374711245
Release Date: 2014-10-14
Genre: True Crime

The Federal Trade Commission receives more complaints about rogue debt collecting than about any activity besides identity theft. Dramatically and entertainingly, Bad Paper reveals why. It tells the story of Aaron Siegel, a former banking executive, and Brandon Wilson, a former armed robber, who become partners and go in quest of "paper"—the uncollected debts that are sold off by banks for pennies on the dollar. As Aaron and Brandon learn, the world of consumer debt collection is an unregulated shadowland where operators often make unwarranted threats and even collect debts that are not theirs. Introducing an unforgettable cast of strivers and rogues, Jake Halpern chronicles their lives as they manage high-pressure call centers, hunt for paper in Las Vegas casinos, and meet in parked cars to sell the social security numbers and account information of unsuspecting consumers. He also tracks a "package" of debt that is stolen by unscrupulous collectors, leading to a dramatic showdown with guns in a Buffalo corner store. Along the way, he reveals the human cost of a system that compounds the troubles of hardworking Americans and permits banks to ignore their former customers. The result is a vital exposé that is also a bravura feat of storytelling.

How to Start a Home based Collection Agency

Author: Robert H. Bills
Publisher: Eatonbrook Pub.
ISBN: 0972843000
Release Date: 2003-01-01
Genre: Business & Economics

A complete, step-by-step guide to building a successful debt collection business from home.

Telephone Collection Call Scripts and How to Respond to Excuses

Author: Michelle Dunn
Publisher: CreateSpace
ISBN: 1482084899
Release Date: 2013-02-01
Genre: Business & Economics

As someone who has made thousands upon thousands of debt collection calls as a credit manager and first party collector and as an agency owner and third party collector, I wanted to share what I know about making these calls so that you can improve on your calls. To take the fear out of it, just remember that making a collection call is like making a customer service call. You are calling about a problem with the account and you just want to resolve it. You will learn what common excuses people give and what you can say to them in order to keep the call moving in the right direction and not going off track. You will learn how to notice a red flag with an account that you are calling and be able to avoid disaster by taking specific steps based on your knowledge of what is happening with that particular account. This book will help anyone who owns a business and needs to call customers that are past due. It will help accounts receivable clerks who make calls to delinquent accounts; it will help credit managers who make collection calls or “your account is on credit hold” calls. This book will also help collectors who work for a third party collection agency. This book is meant to be a guide for bill collectors. I have shared with you actual and specific steps I have taken in my years of doing collection work that have worked well for me. I have found that when making collection calls and dealing with excuses, you must be firm, tread lightly, have compassion and treat the account carefully. Treat the account (not the customer) like a child who needs your guidance and help to get this paid. This has worked very well for me and I have successfully collected more money than other collectors based on following these steps.

Wizard of the Grove

Author: Tanya Huff
Publisher: Penguin
ISBN: 9780756411411
Release Date: 2016-03-01
Genre: Fiction

Now available in one volume, the novels which began Tanya Huff's career. Child of the Grove and The Last Wizard form a powerful fantasy duology about the last wizard ever to be born into the world. It is the saga of Crystal, a daughter of Power whose destiny is to put an end to the war between wizards and the mortal world. Now this magical tale is collected in one volume as Wizard of the Grove, featuring new cover art by Yvonne Gilbert.

Working Smarter in Tax Debt Management

Author: OECD
Publisher: OECD Publishing
ISBN: 9789264223257
Release Date: 2014-10-24

This report provides an overview of best practices in tax debt management, with a particular emphasis on how to better differentiate debtors when deciding how to best secure payment and what can be done to ensure that payment issues are considered earlier in the compliance and collection process.

The Collector

Author: John Fowles
Publisher: Little, Brown
ISBN: 9780316230209
Release Date: 2012-12-01
Genre: Fiction

Hailed as the first modern psychological thriller, The Collector is the internationally bestselling novel that catapulted John Fowles into the front rank of contemporary novelists. This tale of obsessive love--the story of a lonely clerk who collects butterflies and of the beautiful young art student who is his ultimate quarry--remains unparalleled in its power to startle and mesmerize.

The Medical Bill Survival Guide

Author: Nicholas A. Newsad
Publisher: Westminster Cambridge Co
ISBN: 9780615352831
Release Date: 2010-09-01
Genre: Business & Economics

Second place in the Reader Views Literary Awards, "Health" and "How To" categories It does not matter how bad your financial situation seems to be, The Medical Bill Survival Guide will provide you with the knowledge to help yourself or your loved one. Medical bill anxiety is caused by miscommunications and misunderstandings. This book teaches easy, effective strategies for working with insurance companies, hospitals, doctors, and other healthcare providers. Readers will learn and discover: * How process problems cause insurance claims to be rejected and denied * How to access public insurance programs for the uninsured and unemployed * How to access provider-based financial assistance and charity care * How to demonstrate financial hardship and * How to talk productively to billers and collectors. The information in this book will benefit: * Insured patients who are experiencing difficulty paying the deductibles, co-pays, and coinsurance. * Uninsured patients who are unemployed or cannot afford health insurance. * Patients and the families of patients who have survived a catastrophic medical episode like cancer, heart attack, or major surgery. * Patients with chronic diseases requiring continuous, costly medical care like heart disease, COPD, or diabetes.

Financial Recovery

Author: Karen McCall
Publisher: New World Library
ISBN: 9781577319290
Release Date: 2011-03-21
Genre: Business & Economics

After healing her own unhealthy relationship with money, and transforming her financial disaster into prosperity and security, Karen McCall created a recovery program she has now used for more than twenty years to help individuals, couples, and businesses large and small. In the midst of her money troubles, she saw a need for something other than financial planners, accountants, and credit counselors. These experts could tell her what she should be doing differently, but she needed someone to help her understand the underlying causes of chronic, self-defeating overspending and credit card debt, underearning, and low or no savings. To save herself, she created practical, holistic tools that address these sources of pain and shame. McCall’s program supports people as they uncover their deep-seated attitudes about money; provides simple, step-by-step tools for healing areas of physical, emotional, and spiritual deprivation; and teaches skills and strategies for experiencing lasting personal and financial fulfillment even in the midst of economic challenges and reversals.

The 10 Mistakes Businesses Make

Author: Roger Mendelson
Publisher: New Holland Publishers (AU)
ISBN: 1921024291
Release Date: 2009
Genre: Business

From the founder and director of the largest privately owned debt recovery agency in Australia, comes an informative and practical business book outlining the 10 mistakes businesses make and how to avoid them. This book is relevant at a time when we are seeing the downside of excessive lending, as interest rates fluctuate and the local and global economy is unstable. Chapters include the mistakes to avoid such as not developing leadership skills in your people; not setting goals; not focusing on the customer, and many more.

Money Bondage Discover the Power of Mind Over Money

Author: Sophie Bennet
ISBN: 0992612802
Release Date: 2013-08-19

YOUR DEFINITIVE GUIDE TO MONEY MASTERY Have you ever handed over your credit card knowing deep down that you shouldn't be spending - and yet something deep down inside compelled you not to stop? Money Bondage gives you a new perspective on the powerful link between your mind and your money. As well as offering you a new level of practical skill, this stunning book unlocks the mysteries of why we do what we do with our money - and why it's not always our fault when things go wrong. Once overwhelmed with massive debts, Sophie Bennett shares a powerful combination of mindset secrets and practical skills that every woman needs to create true wealth. Understand the powerful relationship between your emotions and your bank balance Boost your money-making confidence Discover why money is pulled towards some people and floats away from others Reverse the debt cycle and step up to your own wealth story Money Bondage is full of true success stories of real women and valuable ideas you can use in your own life to enjoy the future you deserve.

Hunters Collectors

Author: M. Suddain
Publisher: Random House
ISBN: 9781448130917
Release Date: 2016-07-07
Genre: Fiction

John Tamberlain is The Tomahawk, the universe’s most feared food critic – though he himself prefers the term ‘forensic gastronomer’. He’s on a quest, in search of the much-storied Hotel Grand Skies, a secretive and exclusive haven where the rich and famous retreat to bask in perfect seclusion. A place where the waiters know their fish knife from their butter knife, their carotid from their subclavian artery, and are trained to enforce the house rules with brutal efficiency. Blurring the lines between detective story, horror and sci-fi, Hunters & Collectors is a mesmeric trip into the singular imagination of M. Suddain – a freewheeling talent whose poise, invention and sensational sentences have already earned him comparisons to Vonnegut, Pynchon and Douglas Adams.

The Pragmatic Programmer

Author: Andrew Hunt
Publisher: Addison-Wesley Professional
ISBN: 9780132119177
Release Date: 1999-10-20
Genre: Computers

What others in the trenches say about The Pragmatic Programmer... “The cool thing about this book is that it’s great for keeping the programming process fresh. The book helps you to continue to grow and clearly comes from people who have been there.” —Kent Beck, author of Extreme Programming Explained: Embrace Change “I found this book to be a great mix of solid advice and wonderful analogies!” —Martin Fowler, author of Refactoring and UML Distilled “I would buy a copy, read it twice, then tell all my colleagues to run out and grab a copy. This is a book I would never loan because I would worry about it being lost.” —Kevin Ruland, Management Science, MSG-Logistics “The wisdom and practical experience of the authors is obvious. The topics presented are relevant and useful.... By far its greatest strength for me has been the outstanding analogies—tracer bullets, broken windows, and the fabulous helicopter-based explanation of the need for orthogonality, especially in a crisis situation. I have little doubt that this book will eventually become an excellent source of useful information for journeymen programmers and expert mentors alike.” —John Lakos, author of Large-Scale C++ Software Design “This is the sort of book I will buy a dozen copies of when it comes out so I can give it to my clients.” —Eric Vought, Software Engineer “Most modern books on software development fail to cover the basics of what makes a great software developer, instead spending their time on syntax or technology where in reality the greatest leverage possible for any software team is in having talented developers who really know their craft well. An excellent book.” —Pete McBreen, Independent Consultant “Since reading this book, I have implemented many of the practical suggestions and tips it contains. Across the board, they have saved my company time and money while helping me get my job done quicker! This should be a desktop reference for everyone who works with code for a living.” —Jared Richardson, Senior Software Developer, iRenaissance, Inc. “I would like to see this issued to every new employee at my company....” —Chris Cleeland, Senior Software Engineer, Object Computing, Inc. “If I’m putting together a project, it’s the authors of this book that I want. . . . And failing that I’d settle for people who’ve read their book.” —Ward Cunningham Straight from the programming trenches, The Pragmatic Programmer cuts through the increasing specialization and technicalities of modern software development to examine the core process--taking a requirement and producing working, maintainable code that delights its users. It covers topics ranging from personal responsibility and career development to architectural techniques for keeping your code flexible and easy to adapt and reuse. Read this book, and you'll learn how to Fight software rot; Avoid the trap of duplicating knowledge; Write flexible, dynamic, and adaptable code; Avoid programming by coincidence; Bullet-proof your code with contracts, assertions, and exceptions; Capture real requirements; Test ruthlessly and effectively; Delight your users; Build teams of pragmatic programmers; and Make your developments more precise with automation. Written as a series of self-contained sections and filled with entertaining anecdotes, thoughtful examples, and interesting analogies, The Pragmatic Programmer illustrates the best practices and major pitfalls of many different aspects of software development. Whether you're a new coder, an experienced programmer, or a manager responsible for software projects, use these lessons daily, and you'll quickly see improvements in personal productivity, accuracy, and job satisfaction. You'll learn skills and develop habits and attitudes that form the foundation for long-term success in your career. You'll become a Pragmatic Programmer.