Author: BusinessNews Publishing
Publisher: Must Read Summaries
Release Date: 2015-07-01
Genre: Business & Economics
The must-read summary of John Rossman's book: "The Amazon Way: 14 Leadership Principles Behind the World’s Most Disruptive Company". This complete summary of the ideas from John Rossman's book "The Amazon Way" reveals the leadership ‘secrets’ behind one of the biggest companies in the world. These fourteen leadership principles include obsessing over the customer, thinking big and always insisting on the highest standards. These expectations are applied to all decision-making processes in the business and are used every day by every employee. Added-value of this summary: • Save time • Find out the leadership ‘secrets’ that guide decision-making at Amazon • Implement these principles in your own business to drive success To learn more, read “The Amazon Way” and find out how you can follow the leadership principles used every day in this global company!
Author: John Rossman
Publisher: Clyde Hill Publishing
Release Date: 2016-06-20
Genre: Business & Economics
Revised second edition in September, 2016 Interested in innovating and creating a customer focused culture like Amazon? In The Amazon Way, Rossman introduces readers to the unique corporate culture of the world’s largest Internet retailer, with a focus on the fourteen leadership principles that have guided and shaped its decisions and its distinctive leadership culture -- as only an insider could do. Peppered with humorous and enlightening firsthand anecdotes from the author’s career at Amazon, this revealing business guide is also filled with the valuable lessons that have served Jeff Bezos’s “everything store” so well—providing expert advice for aspiring entrepreneurs, CEOs, and investors alike. In just twenty years, Amazon.com has gone from a start-up internet bookseller to a global company revolutionizing and disrupting multiple industries, including retail, publishing, logistics, devices, apparel, and cloud computing. But what is at the heart of Amazon.com’s rise to success? Is it the tens of millions of items in stock, the company’s technological prowess, or the many customer service innovations like “one-click”? As a leader at Amazon who had a front-row seat during its formative years, John Rossman understands the iconic company better than most. From the launch of Amazon’s third-party seller program to their foray into enterprise services, he witnessed it all—the amazing successes, the little-known failures, and the experiments whose outcomes are still in doubt.
Author: John Rossman
Publisher: Clyde Hill Publishing
Release Date: 2016-11-15
Genre: Business & Economics
Need help developing your Internet of Things strategy and plan? This is the book to help buisness people understand and build their IoT strategy. In this detailed analysis of IoT and Amazon's approach to it, John Rossman guides readers with practical insights and recommendations into the strategies and mindset transforming business and society. "John has laid out a blueprint not only for an enterprise wanting to understand how sensors embedded in their business can innovate old ways of working while also providing an excellent path for individuals wanting to start their own IoT business. The book is not only a reference tool but also paints a story around innovation and customer centricity to challenge the reader to think differently in solving problems." Eric Martinez -- Founder of Modjoul, former EVP AIG and Safeco Insurance The Amazon Way on IoT explains how the combination of sensors, cloud computing and machine learning can be used to improve customer experiences, drive operational improvements and build new business models. Rossman offers: - Guidance through the maze of emerging technologies, customer experiences, and business models, to arrive at a recipe just right for your organization - Key methods to success from Amazon’s master playbook such as creating seamless customer experiences, process improvement and new business models and utilizing tools such as sensors, machine learning and cloud computing - Approaches to help you tackle the technology, business and internal challenges in innovating with the internet of things. Renowned Harvard business professor Michael Porter describes the IoT as the backbone for a third-wave of technology-led innovation and digital disruption. The Amazon Way on IoT is for business people who want to learn cases, key concepts, technologies and tools to help develop, explain and execute their own IoT approach. As a leader at Amazon who held a front-row seat during its formative years, Rossman understands the iconic company better than most. From the launch of Amazon’s third-party seller program to its foray into enterprise services, he witnessed it all – the amazing successes, the little-known failures, and the experiments with outcomes still to be determined. Rossman once again examines the heart of Amazon.com’s secret to success, along with other leading companies. He incorporates an extensive focus on sophisticated IoT technologies and strategies related to Amazon’s rise: tens of millions of items in stock, the company’s technological prowess, and the many customer service innovations such as “one-click.” “This is an excellent book. And a very important book. It evokes both business thought and technical thought, which is rare.” -- Larry Hughes, former head of Amazon cyber security
Author: Blake Morgan
Publisher: Taylor & Francis
Release Date: 2017-04-21
Genre: Business & Economics
“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more: Design something special Offer a strong employee experience Modernize with technology Obsess over the customer Reward responsibility and accountability Embrace disruption and innovation More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.
Author: Hunter Muller
Publisher: John Wiley & Sons
Release Date: 2017-12-06
Genre: Technology & Engineering
The CIO playbook, with lessons from the world's best leaders The CEO of Technology shows today's CIOs how to become exceptional leaders and bring value to their organization. By taking lessons from some of the world's best CEOs, you'll develop the traits and characteristics that drive legendary leadership. Interviews with top executives at leading global technology companies including Apple, Boeing, Direct TV, Facebook, Texas Instruments, and more provide deep and valuable insight into what it means to lead in a hyper-driven tech environment. These stories provide valuable lessons that don't come from a classroom, but only from the in-the-trenches experience of the world's best leaders—coupled with a groundbreaking leadership approach designed for the demands of today's markets, to give you the ultimate CIO handbook. You'll learn how to maximize the value of your greatest asset—your team—and how to drive performance to unprecedented levels. You'll discover how great leaders communicate business strategy across the modern enterprise, and become a driving force behind your organization's success. The IT industry is experiencing a seismic shift that is revolutionizing the way companies do business. The stakes are high, everything is in flux, and there are no guaranteed paths to success. Whether this revolution means crisis or opportunity is up to you; this book gives you a game-changing approach to IT leadership in the 21st century enterprise. Improve the quality of your leadership and strengthen the C-suite bond Attract top talent, build great teams, and align IT with overall strategic vision Become the indispensable leader who consistently drives achievement Integrate technology and business strategy to become a high-value CIO Modern CIOs face a radically new array of leadership challenges in today's ultra-competitive, highly volatile markets; are you capable of leading the charge to the top? The CEO of Technology offers a visionary approach and the wisdom of experience to help you join the ranks of great leaders.
大師輕鬆讀 NO.547 The Amazon Way 14 Leadership Principles Behind the World’s Most Disruptive Company 亞馬遜稱霸雲端絕非偶然。這 14 項領導準則是亞馬遜人從執行長以降每天都在身體力行的內容，也是其他公司無論規模大小都想採用的準則。 ★ 前亞馬遜企業應用服務總監現身說法 ★《什麼都能賣！》作者布萊德．史東好評推薦
Act Like X is rooted in the practice of taking inspiration from others - in adopting and adapting the best practices of leading companies and executives and applying them to your own company or organization. Our workbooks are designed to help you to get informed and inspired. More importantly, they're designed to help you take action. Each Act Like X workbook identifies 10 concepts you can apply from our Brand-X, each one paired with an easy-to-complete exercise to get you and your team started on your quest. In this edition, we focus on Amazon. We're huge fans of the world's biggest online retailer and can't imagine life without our Prime memberships, Kindle books, Alexa alarms and Whole Foods Markets. Amazon is part of our everyday lives - and if you're not paying attention to it, you should be. Since founding Amazon over two decades ago, Jeff Bezos has developed a reputation as a brilliant and hard-driving executive who "walks the walk," and leads his team and company by adhering to an unwavering set of principles and practices. We've selected our favorites for focus of this edition of Act Like X as featured in Amazon marketing materials, Bezos' shareholder letters and in books written about Bezos and Amazon including John Rossman's The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company, and Scott Galloway's The Four: The Hidden DNA of Amazon, Apple, Facebook, and Google. From Obsess Over Customers - the predominant rally cry at Amazon as highlighted in Bezos' first and subsequent shareholder letters - to Think Like An Owner, Day 1 Focus, and Disagree and Commit, the concepts have a common vibe - a visionary, customer-centric, entrepreneurial approach to business still permeating the company 20-plus years after its entry into the online marketplace. Act boldly. Act with focus. Act with consistency and perseverance. Act Like Amazon.
Author: Brent Gleeson
Publisher: Simon and Schuster
Release Date: 2018-02-27
Genre: Business & Economics
Decorated Navy SEAL, successful businessman and world-renowned speaker Brent Gleeson shares his revolutionary approach to navigating and leading change in the workplace—with a foreword by #1 New York Times bestselling author Mark Owen. Inspired by his time as a Navy SEAL and building award-winning organizations in the business world, Brent Gleeson has created a powerful roadmap for today’s existing and emerging business leaders and managers to improve their ability to successfully navigate organizational change. Over the past ten years since leaving the SEAL Teams, Gleeson has become a well-respected thought leader and expert in business transformation. He has spoken to and consulted with hundreds of organizations across the globe and inspired thousands of business leaders through his highly insightful philosophies on leadership, culture and building high-performance teams that achieve winning results. In TakingPoint, Gleeson shares his ten-step program that he has implemented in his own companies and for his high-profile clients—giving leaders and managers actionable insights and a framework for successful execution. TakingPoint brilliantly captures the structures, behaviors and mindsets required to build successful twenty-first century organizations. With a strong emphasis on communication, culture, engagement, accountability, trust, and resiliency, Gleeson’s methods have helped hundreds of companies around the world transform the way they think about change, and can help yours do the same. For the last five years, Gleeson has shared his philosophies through his weekly columns on Forbes and Inc. And now, for the first time ever, they are captured in this entertaining and highly prescriptive book. Steps include: -Culture: The Single Most Important Enabler -Trust: Fueling the Change Engine -Accountability: Ownership at All Levels -Mindset: Belief in the Mission -Preparation: Gathering Intelligence and Planning the Mission -Transmission: Communicating the Vision -Inclusion: The Power of Participation and Acceptance -Fatigue: Managing Fear and Staying Energized -Discipline: Focus and Follow-Through -Resiliency: The Path of Lasting Change Never has change been more consistent and disruptive as it is now. Business leaders and managers at all levels can’t just react to change. They have to lead change. They have to take point.
Author: Peyman Hugh
Publisher: World Scientific
Release Date: 2018-03-12
Genre: Political Science
China's Change injects timely, original ideas into the world's most important, if confused, debate over how to manage the twin challenges of anaemic economic growth and accelerating global disruption. Change is the cry from the US to Europe, Asia to Australasia. The snag is the West has no playbook to help. China however, to regain control of its future, has regularly reinvented itself by understanding change's nature through traditional philosophy. This book argues it is time to "Look to China" but stresses China's approach to managing change only supplies the process not individual policies: the how not the what. Policies have to be created locally. In managing change, traditional thought is China's X-Factor, the key to China's record-breaking economic transformation. To grasp this, China's Change provides an understanding of China's past, present and future through its philosophy, history, economics, business, politics, prospects and impact in a way that no other book has done. Two big global questions are answered. Can other countries, firms and individuals find paths out of their dim twilight by adapting China's change process? Can China continue to create one-third of world growth, more than the US, EU and Japan combined, to help cure the last decade's global economic malaise? China's roadmap for change enables anyone to navigate growing global disruption. Ironically China's process is built on such ignored-in-the-West ideas as long-term thinking, clear priorities, gradualism and non-ideological pragmatism that earlier powered two centuries of Western economic dominance. If the West and rest of Asia learn from China to manage change, the next global surprise could be another turning of the tables. There is no end to history, only more turns of the wheel: for now China's Change is again the Greatest Show on Earth. Contents: China and an Increasingly Disrupted World Change, the Chinese Principle and the Greatest Show on Earth History, Philosophy, Strategy and Governance 20 Essential Ideas for Life, Family, Business and Government Pivots of Change Managing Change: China's X-Factor The Overseas Connection Wen's Xun and Wenzhou Theatre Battling within the Party for Change Why Many Misunderstand China Why China's Economy is Misunderstood Economic Change: The Difference is Night and Day Four Strong Overlooked Pillars Ghosts, Nightmares, Middle-Income Trap and Reality Finding the Morning Sun to Avoid a Chaotic Era Readership: General public interested in the social, political, economic and financial development of China as well as world affairs. Keywords: China;China's Change;China's Economics;China's Business;China's Finance;Globalization;Disruption;Culture Wars;Post-BrexitReview: "Through the extraordinary array of people he has known and met over 40-years, Hugh Peyman tells the story of today's China in a way that has never been done before." Tony Hall BBC Director-General "It is rare for a foreigner to understand China from the ground up. Hugh's advantage is that he got to understand China's diaspora before working in China, going through the numbers at the ground level and meeting people engaged in both business and officialdom" Andrew Sheng Former Chief Adviser to the China Banking Regulatory Commission Head of the Hong Kong Securities and Futures Commission and author of From Asian to Global Financial Crisis "Every time you hear the negative alarm about China, reach for China's Change."
Author: Anthony Ulwick
Publisher: McGraw Hill Professional
Release Date: 2005-09-06
Genre: Business & Economics
A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation." -Clayton Christensen For years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies find that 50 to 90 percent of their innovation initiatives flop. The cost of these failures to U.S. companies alone is estimated to be well over $100 billion annually. In a book that challenges everything you have learned about being customer driven, internationally acclaimed innovation leader Anthony Ulwick reveals the secret weapon behind some of the most successful companies of recent years. Known as "outcome-driven" innovation, this revolutionary approach to new product and service creation transforms innovation from a nebulous art into a rigorous science from which randomness and uncertainty are eliminated. Based on more than 200 studies spanning more than seventy companies and twenty-five industries, Ulwick contends that, when it comes to innovation, the traditional methods companies use to communicate with customers are the root cause of chronic waste and missed opportunity. In What Customers Want, Ulwick demonstrates that all popular qualitative research methods yield well-intentioned but unfitting and dreadfully misleading information that serves to derail the innovation process. Rather than accepting customer inputs such as "needs," "benefits," "specifications," and "solutions," Ulwick argues that researchers should silence the literal "voice of the customer" and focus on the "metrics that customers use to measure success when executing the jobs, tasks or activities they are trying to get done." Using these customer desired outcomes as inputs into the innovation process eliminates much of the chaos and variability that typically derails innovation initiatives. With the same profound insight, simplicity, and uncommon sense that propelled The Innovator's Solution to worldwide acclaim, this paradigm-changing book details an eight-step approach that uses outcome-driven thinking to dramatically improve every aspect of the innovation process--from segmenting markets and identifying opportunities to creating, evaluating, and positioning breakthrough concepts. Using case studies from Microsoft, Johnson & Johnson, AIG, Pfizer, and other leading companies, What Customers Want shows companies how to: Obtain unique customer inputs that make predictable innovation possible Recognize opportunities for disruption, new market creation, and core market growth--well before competitors do Identify which ideas, technologies, and acquisitions have the greatest potential for creating customer value Systematically define breakthrough products and services concepts Innovation is fundamental to success and business growth. Offering a proven alternative to failed customer-driven thinking, this landmark book arms you with the tools to unleash innovation, lower costs, and reduce failure rates--and create the products and services customers really want.
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission * Make every employee a customer service agent * Create an environment in which exceptional service experiences can happen * Humanize customer service, virtually and in person * Find a way to say "yes" even when the answer is "no" * Ask fewer questions-and provide more answers * Use words that win customers * Empower employees to find innovative solutions * Learn from your critics * Exploit your customer's pain points, but never the customer * Allow for random acts of WOW-they're often the most memorable * And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.
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