Wilful Blindness

Author: Margaret Heffernan
Publisher: Simon and Schuster
ISBN: 9781847377715
Release Date: 2011-02-03
Genre: Self-Help

In the 2006 case of the US Government vs Enron, the presiding judge instructed the jurors to take account of the concept of wilful blindness as they reached their verdict about whether the chief executives of the disgraced energy corporation were guilty. It was not enough for the defendants to say that they did not know what was going on; that they had not seen anything. If they failed to observe the corruption which was unfolding before their very eyes, not knowing was no defence. The guilty verdict sent shivers down the spine of the corporate world. In this book, distinguished business woman and writer, Margaret Heffernan, examines the phenomenon of wilful blindness. Drawing on a wide array of sources from psychological studies and social statistics to interviews with the relevant protagonists she examines what it is about human nature which makes us so prone to wilful blindness. Taught from infancy to obey authority, and absorbing the importance of selective vision as a key social skill, humans exacerbate their tendency to become institutionalised by joining organisations which are run by like-minded people. Wilful Blindness looks at how hard-work and the information overload of the modern workplace add to the problem. And examines why whistleblowers and Cassandras are so very rare. Ranging freely through history and from business to science, government to the family, this engaging and anecdotal book will explain why wilful blindness is so dangerous in the globalised, interconnected world in which we live, before suggesting ways in which institutions and individuals can start to combat it. In the tradition of Malcolm Gladwell and Nassim Nicholas Taleb, Margaret Heffernan's thought provoking book will force open our eyes.

Willful Blindness

Author: Margaret Heffernan
Publisher: Bloomsbury Publishing USA
ISBN: 9780802777959
Release Date: 2011-03-01
Genre: Business & Economics

Margaret Heffernan argues that the biggest threats and dangers we face are the ones we don't see--not because they're secret or invisible, but because we're willfully blind. A distinguished businesswoman and writer, she examines the phenomenon and traces its imprint in our private and working lives, and within governments and organizations, and asks: What makes us prefer ignorance? What are we so afraid of? Why do some people see more than others? And how can we change? Covering everything from our choice of mates to the SEC, Bernard Madoff's investors, the embers of BP's refinery, the military in Afghanistan, and the dog-eat-dog world of subprime mortgage lenders, this provocative book demonstrates how failing to see--or admit to ourselves or our colleagues--the issues and problems in plain sight can ruin private lives and bring down corporations. Heffernan explains how willful blindness develops before exploring ways that institutions and individuals can combat it. In the tradition of Malcolm Gladwell and Nassim Nicholas Taleb, Margaret Heffernan's Willful Blindness is a tour de force on human behavior that will open your eyes.

Willful Blindness

Author: Margaret Heffernan
Publisher: Doubleday Canada
ISBN: 9780385669016
Release Date: 2011-02-15
Genre: Social Science

A book that will open eyes to the most serious problem of our times. In the case of the US Government versus Enron, the presiding judge chose to employ the legal concept of willful blindness: you are responsible if you could have known, and should have known, something which instead you strove not to see. The guilty verdict sent shivers down the spine of the corporate world. In this book, Margaret Heffernan draws on psychological studies, social statistics, interviews with relevant protagonists, and her own experience to throw light on willful blindness and why whistleblowers and Cassandras are so rare. Ranging freely through history and from business to science, government to the family, this engaging and anecdotal book will explain why willful blindness is so dangerous in a globalized, interconnected world, before suggesting ways in which institutions and individuals can start to combat it. Margaret Heffernan's thought-provoking book will force us to open our eyes.

Beyond Measure

Author: Margaret Heffernan
Publisher: Simon and Schuster
ISBN: 9781476784908
Release Date: 2015-05-05
Genre: Business & Economics

Foundational introduction to the concept that organizations create major impacts by making small changes.

A Bigger Prize

Author: Margaret Heffernan
Publisher: Simon and Schuster
ISBN: 9781471100772
Release Date: 2014-02-27
Genre: Business & Economics

The Olympics. Britain's Got Talent. The Rich List. The Nobel Prize. Everywhere you look: competition - for fame, money, attention, status. We depend on competition and expect it to identify the best, make complicated decisions easy and, most of all, to motivate the lazy and inspire the dreamers. How has that worked out so far? Rising levels of fraud, cheating, stress, inequality and political stalemates abound. Siblings won't speak to each other they're so rivalrous. Kids can't make friends because they don't want to cede their top class ranking to their fellow students. (Their parents don't want them to either.) The richest men in the world sulk when they fall a notch or two in the rich list. Doping proliferates among athletes. Auditors and fund managers go to jail for insider trading. Our dog-eat-dog culture has decimated companies, incapacitated collaborators and sown distrust. Winners take all while the desire to win consumes all, inciting panic and despair. Just as we have learned that individuals aren't rational and markets aren't efficient but went ahead operating as though they were, we now know that competition quite regularly doesn't work, the best do not always rise to the top and the so-called efficiency of competition throws off a very great deal of waste. It might be comforting to designate these 'perverse outcomes' but as aberrations mount, they start to look more like a norm. It doesn't have to be that way. Around the world, individuals and organizations are finding creative, collaborative ways to work that don't pit people against each other but support them in their desire to work together. While the rest of the world remains mired in pitiless sniping, racing to the bottom, the future belongs to the people and companies who have learned that they are greater working together than against one another. Some call that soft but it's harder than anything they've done before. They are the real winners.

Willful Blindness

Author: James Ramsey
Publisher:
ISBN: 1634916433
Release Date: 2016-10-20
Genre: Social Science

Willful Blindness documents a fascinating, cautionary case involving a brutal assault, a dying declaration, a corrupt investigation and perjured prosecution, and an intractable punishment system. The result of this "miscarriage of justice" is that Charles Goldblum has served over 40 years for a crime he did not commit.

A Bigger Prize

Author: Margaret Heffernan
Publisher: PublicAffairs
ISBN: 9781610392921
Release Date: 2014-04-08
Genre: Business & Economics

Get into the best schools. Land your next big promotion. Dress for success. Run faster. Play tougher. Work harder. Keep score. And whatever you do—make sure you win. Competition runs through every aspect of our lives today. From the cubicle to the race track, in business and love, religion and science, what matters now is to be the biggest, fastest, meanest, toughest, richest. The upshot of all these contests? As Margaret Heffernan shows in this eye-opening book, competition regularly backfires, producing an explosion of cheating, corruption, inequality, and risk. The demolition derby of modern life has damaged our ability to work together. But it doesn't have to be this way. CEOs, scientists, engineers, investors, and inventors around the world are pioneering better ways to create great products, build enduring businesses, and grow relationships. Their secret? Generosity. Trust. Time. Theater. From the cranberry bogs of Massachusetts to the classrooms of Singapore and Finland, from tiny start-ups to global engineering firms and beloved American organizations—like Ocean Spray, Eileen Fisher, Gore, and Boston Scientific—Heffernan discovers ways of living and working that foster creativity, spark innovation, reinforce our social fabric, and feel so much better than winning.

The Naked Truth

Author: Margaret A. Heffernan
Publisher: John Wiley & Sons
ISBN: 9780787976651
Release Date: 2004-08-13
Genre: Business & Economics

In this provocative book, Margaret Heffernan, former CEO and Fast Company contributor, fuses her own experience with that of hundreds of women to identify the biggest challenges and the best solutions that women face today. From VPs of Fortune 100 companies to entrepreneurs to women just starting their careers, she traces the patterns and themes underlying women's power, choices, love, sex, money, and many other vital topics for working women. Without sugar-coating the facts, preaching, or oversimplifying, she offers solutions and shares the truth about the working world: women's choices are limited, you can't have it all, women do work differently from men and, yes, it is possible to find success amidst all of this and feel good about it. "Finally! A book that exposes the masculine myths about what it takes to be effective in business and helps women reclaim the relational intelligence we have been taught to ignore. A must-read for all women who want to increase their power and influence in the workplace—especially those who are thinking of leaving because they are tired of the corporate gamesmanship that requires splitting themselves into a 'work me' and a 'home me.'" —Joyce K. Fletcher, professor of management, Simmons School of Management, Boston, Massachusetts Order your copy today!

Ethical Business Practice and Regulation

Author: Christopher Hodges
Publisher: Bloomsbury Publishing
ISBN: 9781509916382
Release Date: 2018-01-11
Genre: Law

This book explains the concepts of Ethical Business Practice (EBP) and Ethical Business Regulation (EBR), a new paradigm in compliance and enforcement based on behavioural science and ethics. EBR provides the basis for an effective relationship between a business and its regulators, resulting in better outcomes for both. EBR is attracting extensive attention from regulators and businesses around the world. The UK Government's 2017 Regulatory Futures Review draws on EBR as the foundation for its policy of 'regulatory self-assurance'. EBR draws on findings from behavioural science, responsive regulation, safety and business and integrity management to create a practical and holistic approach. Examples include the open culture that is essential for civil aviation safety, the Primary Authority agreements between regulators and national businesses, and feedback mechanisms provided by market vigilance systems and sectoral consumer ombudsmen. This book provides an essential blueprint for sustainable business and effective future regulation. PRAISE FOR THE BOOK "Finally, a new paradigm in compliance and regulation that gets to the heart of what truly matters--values-based and ethically-based leadership. In the 21st century who you are, how you behave, and what you stand for are destined to become the new frontiers of competitive advantage. Success in the future will be all about the culture the leaders create.†? Richard Barrett, Chairman of the Barrett Values Centre and Founder of the Academy for the Advancement of Human Values. "This book makes an insightful case for business to benefit from being values-driven rather than focussed on short-term profits, and for promoting an open, just culture rather than a blame culture. It also convincingly contends that while business regulators must take closing businesses and deterrence seriously, deterrence can also have counterproductive effects. This is a book rich in lessons about how we can all learn how to build more ethical corporate cultures.†? John Braithwaite, Australian National University "In this long overdue, much needed and wonderfully practical book, Christopher Hodges and Ruth Steinholtz have provided a guide for both business practitioners and regulators that lays out the rationale, a mindset and a roadmap for a more realistic, more honest and ultimately more productive working relationship between these two powerful societal players. The book remains remarkably readable and engaging while providing a solid foundation of insights-from both science and real world experience-into the factors that encourage as well as discourage ethical human behavior. The central argument at the book's heart is the simple yet powerful idea that deterrence and adversarialism have not and will not serve to build the trust-based relationships between the public and the private sectors upon which a productive and mutually beneficial functioning of our economy relies-and that cooperation and a mutual learning orientation will. Although their book targets regulators and business practitioners, its lessons provide a critical key for beginning to address the wide-ranging challenges at the heart of our world's current larger spiral of distrust, fear, resentment and retaliation. Hodges and Steinholtz have done us all a great service.†? Mary C. Gentile PhD, Author of Giving Voice To Values: How To Speak Your Mind When You Know What's Right and Professor of Practice, University of Virginia Darden School of Business "After every institutional failure, the cry goes up for more ethical behaviour from more ethical individuals. But where are such people to be found? How would you identify them? Where do they come from-and what militates against them? This book sets itself the ambitious goal of analysing what ethical businesses look like and how they behave. It doesn't dodge the hard questions or promise simplistic solutions but dares to look fearlessly at the most important questions of our age.†? Margaret Heffernan, Author of Wilful Blindness. Why we ignore the obvious at our peril "Hodges and Steinholtz have done a great service to business. Ethical Business Practice and Regulation is a must-read for all leaders eager to drive sustainable social and economic growth by infusing their organisation with value and integrity. The authors' inspirational vision of a better business world - indeed a better society - can be realised with this practical guide.†? Roswitha Reisinger, General Counsel Europe, Otsuka Pharmaceutical Europe Ltd. "There is a clear and present danger that the economic regulation of utilities becomes ever more invasive and prescriptive. Such a path is undesirable, limiting the discretion and authority of senior management and resulting in a much reduced focus on the needs of the customer…Chris Hodges' Ethical Business Regulation (EBR) concept has provided the Scottish water industry an opportunity to break out of this pattern of ever decreasing circles. EBR has offered an unique opportunity to explore, constructively and collaboratively, the thorniest of regulatory issues and to do the right thing for customers, our environment and our society.†? Alan Sutherland, CEO, Water Industry Commission for Scotland "Regulation is fundamentally about how people in organisations actually behave. This book pulls together the evidence on "what works†? in getting the right results. There is a wealth of material here for smart regulators who are pursuing effectiveness through actual outcomes, not compliance with rules for its own sake.†? Richard Thomas CBE, Information Commissioner (2002-9), Committee on Standards in Public Life (2012-17) "In a time where ethical behaviour is increasingly under attack by various governments around the world, Hodges and Steinholz provide a very timely guide to the importance of the culture of compliance in organizations. Hodges and Steinholz consider the essence of ethical and compliant behaviour asking, "Why do people observe rules? Why do people break them†?? The writers take the reader through a well-organized and compelling journey from biological and physiological influences through to the need for governing agencies and businesses to interact on a relationship of trust. This is critically important because, as the writers clearly articulate in chapter 7, people will not come forward to report ethical breaches if they feel they will be putting themselves at undue personal risk. I truly believe Ethical Business Practice and Regulation: A Behavioural and Based Values Based Approach to Compliance and Enforcement is not only essential reading for ethics and compliance professionals, but rather everyone who is engaged in business on some level. Read it and encourage your colleagues to read it too!†? Thomas Topolski, CCEP-!, Executive Vice President, Turner and Townsend

Disastrous Decisions

Author: Andrew Hopkins
Publisher: Cch Australia Limited
ISBN: 1921948779
Release Date: 2012
Genre: Business & Economics

Takes the reader into the realm of human and organisational factors that contributed to the Deepwater Horizon disaster in 2010. This event resulted in the loss of 11 lives, the sinking of the rig and untold damage to the environment. It is important to know what people did, but even more important to know why they did it. Hopkins from ANU.

Why We Work

Author: Barry Schwartz
Publisher: Simon and Schuster
ISBN: 9781476784861
Release Date: 2015-09-01
Genre: Business & Economics

An eye-opening, groundbreaking tour of the purpose of work in our lives, showing how work operates in our culture and how you can find your own path to happiness in the workplace. Why do we work? The question seems so simple. But Professor Barry Schwartz proves that the answer is surprising, complex, and urgent. We’ve long been taught that the reason we work is primarily for a paycheck. In fact, we’ve shaped much of the infrastructure of our society to accommodate this belief. Then why are so many people dissatisfied with their work, despite healthy compensation? And why do so many people find immense fulfillment and satisfaction through “menial” jobs? Schwartz explores why so many believe that the goal for working should be to earn money, how we arrived to believe that paying workers more leads to better work, and why this has made our society confused, unhappy, and has established a dangerously misguided system. Through fascinating studies and compelling anecdotes, this book dispels this myth. Schwartz takes us through hospitals and hair salons, auto plants and boardrooms, showing workers in all walks of life, showcasing the trends and patterns that lead to happiness in the workplace. Ultimately, Schwartz proves that the root of what drives us to do good work can rarely be incentivized, and that the cause of bad work is often an attempt to do just that. How did we get to this tangled place? How do we change the way we work? With great insight and wisdom, Schwartz shows us how to take our first steps toward understanding, and empowering us all to find great work.

The Manipulated Mind

Author: Denise Winn
Publisher: ISHK
ISBN: 9781883536220
Release Date: 2000-01
Genre: Psychology

Ever since American prisoners of war in Korea suddenly switched sides to the Communist cause, the concept of brainwashing has continued to fascinate and confuse. Is it really possible to force any thinking person to act in a way completely alien to his character? What makes so-called brainwashing so different from the equally insidious effects of indoctrination and conditioning, or even advertising and education? Research findings from psychology show that brainwashing is not a special subversive technique; it is the clever manipulation of unrealized influences that operate in all our lives. This book, by breaking down so-called brainwashing to its individual elements, shows how social conditioning, need for approval, emotional dependency and much else that we are unaware of, prevent us from being as self-directed as we think; and, conversely, which human traits make us the least susceptible to subtle influence.

Women on Top

Author: Margaret Heffernan
Publisher: Penguin
ISBN: 9781101201862
Release Date: 2008-02-26
Genre: Business & Economics

More women are starting successful businesses than ever before. But what makes women leaders different? And how can others learn to capitalize on their strengths? Through interviews with hundreds of women entrepreneurs, Margaret Heffernan discovered that women are more values-oriented, more flexible, and less ego-driven than their male counterparts; as a result they're creating company cultures that are better able to meet the demands of the new economy. Heffernan's stories about real women making really serious profits is a must- read for all entrepreneurs-male or female, whether well established or just starting up-as well as anyone seeking to understand what it takes to do business today.

Called to Account

Author: Margaret Hodge
Publisher: Hachette UK
ISBN: 9781408708064
Release Date: 2016-09-15
Genre: Political Science

A jaw-dropping - and intimate - account by the woman who spent five years as the nation's watchdog of how much of the money needed for public services is misspent, while too many corporate giants get away without paying their fair share. As Chair of the House of Commons Public Accounts Committee from 2010- 2015 Margaret Hodge has been both the scourge of waste and inefficiency by successive governments. At the same time she has helped to disclose the chicanery of companies out to avoid tax. Fearing a summons before the inquisitor-in-chief, mandarins and chief executives quaked. Called To Account takes readers on a fascinating journey inside the NHS, the BBC and defence as well as Amazon, Starbucks and G4S. And comes to radical conclusions about how things must be improved. Hodge scrutinises: The weakness of tax authorities in tracking down corporate tax and forcing companies to pay up Massive failures in public procurement - from committing billions to buy 2 new aircraft carriers when there was no money in the budget; to the absurdity that police forces could cut the costs of their uniforms by over 30% - if only they could agree on how many pockets they need; to a study of 61 hospital trusts which showed they bought 21 different types of A4 paper, 652 different styles of surgical gloves and 1751 different cannulas. The disastrous introduction of Universal Credit, at a cost of £700 million. How a £500 million project to centralise 999 calls had to be abandoned. How officials move seamlessly into well-paid jobs in the private sector while company directors are appointed into positions in government. After the referendum, UK government needs to be fitter than ever before. And needs to secure maximum revenues. This conversational, witty and engaging book shines a light on some of the most fascinating and alarming issues facing us today and shows us the way forward - with salient and pragmatic solutions for the future.