Willful Blindness

Author: Margaret Heffernan
Publisher: Bloomsbury Publishing USA
ISBN: 9780802719980
Release Date: 2011-03-01
Genre: Business & Economics

A provocative analysis of the human tendency towards selective ignorance assesses the impact of the phenomenon on private and working lives as well as within governments and organizations to consider why people may prefer ignorance and have different comfort levels. By the author of The Naked Truth. 35,000 first printing.

Wilful Blindness

Author: Margaret Heffernan
Publisher: Simon and Schuster
ISBN: 9781847377715
Release Date: 2011-02-03
Genre: Self-Help

In the 2006 case of the US Government vs Enron, the presiding judge instructed the jurors to take account of the concept of wilful blindness as they reached their verdict about whether the chief executives of the disgraced energy corporation were guilty. It was not enough for the defendants to say that they did not know what was going on; that they had not seen anything. If they failed to observe the corruption which was unfolding before their very eyes, not knowing was no defence. The guilty verdict sent shivers down the spine of the corporate world. In this book, distinguished business woman and writer, Margaret Heffernan, examines the phenomenon of wilful blindness. Drawing on a wide array of sources from psychological studies and social statistics to interviews with the relevant protagonists she examines what it is about human nature which makes us so prone to wilful blindness. Taught from infancy to obey authority, and absorbing the importance of selective vision as a key social skill, humans exacerbate their tendency to become institutionalised by joining organisations which are run by like-minded people. Wilful Blindness looks at how hard-work and the information overload of the modern workplace add to the problem. And examines why whistleblowers and Cassandras are so very rare. Ranging freely through history and from business to science, government to the family, this engaging and anecdotal book will explain why wilful blindness is so dangerous in the globalised, interconnected world in which we live, before suggesting ways in which institutions and individuals can start to combat it. In the tradition of Malcolm Gladwell and Nassim Nicholas Taleb, Margaret Heffernan's thought provoking book will force open our eyes.

Willful Blindness

Author: Margaret Heffernan
Publisher: Doubleday Canada
ISBN: 9780385669016
Release Date: 2011-02-15
Genre: Social Science

A book that will open eyes to the most serious problem of our times. In the case of the US Government versus Enron, the presiding judge chose to employ the legal concept of willful blindness: you are responsible if you could have known, and should have known, something which instead you strove not to see. The guilty verdict sent shivers down the spine of the corporate world. In this book, Margaret Heffernan draws on psychological studies, social statistics, interviews with relevant protagonists, and her own experience to throw light on willful blindness and why whistleblowers and Cassandras are so rare. Ranging freely through history and from business to science, government to the family, this engaging and anecdotal book will explain why willful blindness is so dangerous in a globalized, interconnected world, before suggesting ways in which institutions and individuals can start to combat it. Margaret Heffernan's thought-provoking book will force us to open our eyes.

Beyond Measure

Author: Margaret Heffernan
Publisher: Simon and Schuster
ISBN: 9781476784915
Release Date: 2015-05-05
Genre: Business & Economics

A powerful manifesto for CEOs and employees alike: Influential and award-winning business leader Margaret Heffernan reveals how organizations can build ideal workplace cultures and create seismic shifts by making deceptively small changes. By implementing sweeping changes, businesses often think it’s possible to do better, to earn more, and have happier employees. So why does engagement prove so difficult and productivity so elusive? In Beyond Measure, Margaret Heffernan looks back over her decades spent overseeing different organizations and comes to a counterintuitive conclusion: it’s the small shifts that have the greatest impact. Heffernan argues that building the strongest organization can be accelerated by implementing seemingly small changes, such as embracing conflict as a creative catalyst; using every mind on the team; celebrating mistakes; speaking up and listening more; and encouraging time off from work. Packed with incredible anecdotes and startling statistics, Beyond Measure takes us on a fascinating tour across the globe, highlighting disparate businesses and revealing how they’ve managed to change themselves in big ways through incremental shifts. How did the CIA revolutionize their intelligence gathering with one simple question? How did one organization increase their revenue by $15 million by instituting a short coffee break? How can a day-long hackathon change the culture of a company? Told with wry wit and knowing humor, Heffernan proves that it’s often the small changes that make the greatest, most lasting impact.

Women on Top

Author: Margaret Heffernan
Publisher: Penguin
ISBN: 9781101201862
Release Date: 2008-02-26
Genre: Business & Economics

More women are starting successful businesses than ever before. But what makes women leaders different? And how can others learn to capitalize on their strengths? Through interviews with hundreds of women entrepreneurs, Margaret Heffernan discovered that women are more values-oriented, more flexible, and less ego-driven than their male counterparts; as a result they're creating company cultures that are better able to meet the demands of the new economy. Heffernan's stories about real women making really serious profits is a must- read for all entrepreneurs-male or female, whether well established or just starting up-as well as anyone seeking to understand what it takes to do business today.

A Bigger Prize

Author: Margaret Heffernan
Publisher: PublicAffairs
ISBN: 9781610392921
Release Date: 2014-04-08
Genre: Business & Economics

Get into the best schools. Land your next big promotion. Dress for success. Run faster. Play tougher. Work harder. Keep score. And whatever you do—make sure you win. Competition runs through every aspect of our lives today. From the cubicle to the race track, in business and love, religion and science, what matters now is to be the biggest, fastest, meanest, toughest, richest. The upshot of all these contests? As Margaret Heffernan shows in this eye-opening book, competition regularly backfires, producing an explosion of cheating, corruption, inequality, and risk. The demolition derby of modern life has damaged our ability to work together. But it doesn't have to be this way. CEOs, scientists, engineers, investors, and inventors around the world are pioneering better ways to create great products, build enduring businesses, and grow relationships. Their secret? Generosity. Trust. Time. Theater. From the cranberry bogs of Massachusetts to the classrooms of Singapore and Finland, from tiny start-ups to global engineering firms and beloved American organizations—like Ocean Spray, Eileen Fisher, Gore, and Boston Scientific—Heffernan discovers ways of living and working that foster creativity, spark innovation, reinforce our social fabric, and feel so much better than winning.

Willful Blindness

Author: Andrew C. Mccarthy
Publisher: Encounter Books
ISBN: 9781594034480
Release Date: 2010-03-29
Genre: Political Science

Long before the devastation of September 11, 2001, the war on terror raged. The problem was that only one side, radical Islam, was fighting it as a war. For the United States, the frontline was the courtroom. So while a diffident American government prosecuted a relative handful of “defendants,” committed militants waged a campaign of jihad—holy war—boldly targeting America’s greatest city, and American society itself, for annihilation. The jihad continues to this day. But now, fifteen years after radical Islam first declared war by detonating a complex chemical bomb in the heart of the global financial system, former federal prosecutor Andrew C. McCarthy provides a unique insider’s perspective on America’s first response. McCarthy led the historic prosecution against the jihad organization that carried out the World Trade Center attack: the “battalions of Islam” inspired by Omar Abdel Rahman,the notorious “Blind Sheikh.” In Willful Blindness, he unfolds the troubled history of modern American counterterrorism. It is a portrait of stark contrast: a zealous international network of warriors dead certain, despite long odds, that history and Allah are on their side, pitted against the world’s lone superpower, unsure of what it knows, of what it fights, and of whether it has the will to win. It is the story of a nation and its government consciously avoiding Islam’s animating role in Islamic terror. From the start, it led top U.S. law enforcement and intelligence agencies to underestimate, ignore, and even abet zealots determined to massacre Americans. Even today, after thousands of innocent lives have been lost, the United States averts its eyes from this harsh reality.

Ethical Business Practice and Regulation

Author: Christopher Hodges
Publisher: Bloomsbury Publishing
ISBN: 9781509916382
Release Date: 2018-01-11
Genre: Law

This book explains the concepts of Ethical Business Practice (EBP) and Ethical Business Regulation (EBR), a new paradigm in compliance and enforcement based on behavioural science and ethics. EBR provides the basis for an effective relationship between a business and its regulators, resulting in better outcomes for both. EBR is attracting extensive attention from regulators and businesses around the world. The UK Government's 2017 Regulatory Futures Review draws on EBR as the foundation for its policy of 'regulatory self-assurance'. EBR draws on findings from behavioural science, responsive regulation, safety and business and integrity management to create a practical and holistic approach. Examples include the open culture that is essential for civil aviation safety, the Primary Authority agreements between regulators and national businesses, and feedback mechanisms provided by market vigilance systems and sectoral consumer ombudsmen. This book provides an essential blueprint for sustainable business and effective future regulation. PRAISE FOR THE BOOK "Finally, a new paradigm in compliance and regulation that gets to the heart of what truly matters--values-based and ethically-based leadership. In the 21st century who you are, how you behave, and what you stand for are destined to become the new frontiers of competitive advantage. Success in the future will be all about the culture the leaders create.†? Richard Barrett, Chairman of the Barrett Values Centre and Founder of the Academy for the Advancement of Human Values. "This book makes an insightful case for business to benefit from being values-driven rather than focussed on short-term profits, and for promoting an open, just culture rather than a blame culture. It also convincingly contends that while business regulators must take closing businesses and deterrence seriously, deterrence can also have counterproductive effects. This is a book rich in lessons about how we can all learn how to build more ethical corporate cultures.†? John Braithwaite, Australian National University "In this long overdue, much needed and wonderfully practical book, Christopher Hodges and Ruth Steinholtz have provided a guide for both business practitioners and regulators that lays out the rationale, a mindset and a roadmap for a more realistic, more honest and ultimately more productive working relationship between these two powerful societal players. The book remains remarkably readable and engaging while providing a solid foundation of insights-from both science and real world experience-into the factors that encourage as well as discourage ethical human behavior. The central argument at the book's heart is the simple yet powerful idea that deterrence and adversarialism have not and will not serve to build the trust-based relationships between the public and the private sectors upon which a productive and mutually beneficial functioning of our economy relies-and that cooperation and a mutual learning orientation will. Although their book targets regulators and business practitioners, its lessons provide a critical key for beginning to address the wide-ranging challenges at the heart of our world's current larger spiral of distrust, fear, resentment and retaliation. Hodges and Steinholtz have done us all a great service.†? Mary C. Gentile PhD, Author of Giving Voice To Values: How To Speak Your Mind When You Know What's Right and Professor of Practice, University of Virginia Darden School of Business "After every institutional failure, the cry goes up for more ethical behaviour from more ethical individuals. But where are such people to be found? How would you identify them? Where do they come from-and what militates against them? This book sets itself the ambitious goal of analysing what ethical businesses look like and how they behave. It doesn't dodge the hard questions or promise simplistic solutions but dares to look fearlessly at the most important questions of our age.†? Margaret Heffernan, Author of Wilful Blindness. Why we ignore the obvious at our peril "Hodges and Steinholtz have done a great service to business. Ethical Business Practice and Regulation is a must-read for all leaders eager to drive sustainable social and economic growth by infusing their organisation with value and integrity. The authors' inspirational vision of a better business world - indeed a better society - can be realised with this practical guide.†? Roswitha Reisinger, General Counsel Europe, Otsuka Pharmaceutical Europe Ltd. "There is a clear and present danger that the economic regulation of utilities becomes ever more invasive and prescriptive. Such a path is undesirable, limiting the discretion and authority of senior management and resulting in a much reduced focus on the needs of the customer…Chris Hodges' Ethical Business Regulation (EBR) concept has provided the Scottish water industry an opportunity to break out of this pattern of ever decreasing circles. EBR has offered an unique opportunity to explore, constructively and collaboratively, the thorniest of regulatory issues and to do the right thing for customers, our environment and our society.†? Alan Sutherland, CEO, Water Industry Commission for Scotland "Regulation is fundamentally about how people in organisations actually behave. This book pulls together the evidence on "what works†? in getting the right results. There is a wealth of material here for smart regulators who are pursuing effectiveness through actual outcomes, not compliance with rules for its own sake.†? Richard Thomas CBE, Information Commissioner (2002-9), Committee on Standards in Public Life (2012-17) "In a time where ethical behaviour is increasingly under attack by various governments around the world, Hodges and Steinholz provide a very timely guide to the importance of the culture of compliance in organizations. Hodges and Steinholz consider the essence of ethical and compliant behaviour asking, "Why do people observe rules? Why do people break them†?? The writers take the reader through a well-organized and compelling journey from biological and physiological influences through to the need for governing agencies and businesses to interact on a relationship of trust. This is critically important because, as the writers clearly articulate in chapter 7, people will not come forward to report ethical breaches if they feel they will be putting themselves at undue personal risk. I truly believe Ethical Business Practice and Regulation: A Behavioural and Based Values Based Approach to Compliance and Enforcement is not only essential reading for ethics and compliance professionals, but rather everyone who is engaged in business on some level. Read it and encourage your colleagues to read it too!†? Thomas Topolski, CCEP-!, Executive Vice President, Turner and Townsend

The Manipulated Mind

Author: Denise Winn
Publisher: ISHK
ISBN: 9781883536220
Release Date: 2000-01
Genre: Psychology

Ever since American prisoners of war in Korea suddenly switched sides to the Communist cause, the concept of brainwashing has continued to fascinate and confuse. Is it really possible to force any thinking person to act in a way completely alien to his character? What makes so-called brainwashing so different from the equally insidious effects of indoctrination and conditioning, or even advertising and education? Research findings from psychology show that brainwashing is not a special subversive technique; it is the clever manipulation of unrealized influences that operate in all our lives. This book, by breaking down so-called brainwashing to its individual elements, shows how social conditioning, need for approval, emotional dependency and much else that we are unaware of, prevent us from being as self-directed as we think; and, conversely, which human traits make us the least susceptible to subtle influence.

The Bankers New Clothes

Author: Anat Admati
Publisher: Princeton University Press
ISBN: 9781400851195
Release Date: 2014-03-23
Genre: Business & Economics

The past few years have shown that risks in banking can impose significant costs on the economy. Many claim, however, that a safer banking system would require sacrificing lending and economic growth. The Bankers' New Clothes examines this claim and the narratives used by bankers, politicians, and regulators to rationalize the lack of reform, exposing them as invalid. Anat Admati and Martin Hellwig argue that we can have a safer and healthier banking system without sacrificing any of its benefits, and at essentially no cost to society. They seek to engage the broader public in the debate by cutting through the jargon of banking, clearing the fog of confusion, and presenting the issues in simple and accessible terms.

Predictable Surprises

Author: Max H. Bazerman
Publisher: Harvard Business Press
ISBN: 1591391784
Release Date: 2004
Genre: Business & Economics

Two leading experts in managerial decision making show that many disasters in business are preceded by clear warning signals that leaders either miss or purposely ignore. Here they outline the six danger signals that suggest a predictable surprise may be imminent.

Disastrous Decisions

Author: Andrew Hopkins
Publisher: Cch Australia Limited
ISBN: 1921948779
Release Date: 2012
Genre: Business & Economics

Takes the reader into the realm of human and organisational factors that contributed to the Deepwater Horizon disaster in 2010. This event resulted in the loss of 11 lives, the sinking of the rig and untold damage to the environment. It is important to know what people did, but even more important to know why they did it. Hopkins from ANU.

The Way of Ignorance

Author: Wendell Berry
Publisher: Counterpoint Press
ISBN: 9781593761196
Release Date: 2006-05-17
Genre: Literary Collections

A new collection of essays by the T. S. Eliot Award-winning writer features some of his top writings and explores such themes as security, freedom, and community, in a volume that includes the pieces "The Way of Ignorance," "The Purpose of a Coherent Community," and "Compromise, Hell!" Reprint.

Called to Account

Author: Margaret Hodge
Publisher: Hachette UK
ISBN: 9781408708064
Release Date: 2016-09-15
Genre: Political Science

A jaw-dropping - and intimate - account by the woman who spent five years as the nation's watchdog of how much of the money needed for public services is misspent, while too many corporate giants get away without paying their fair share. As Chair of the House of Commons Public Accounts Committee from 2010- 2015 Margaret Hodge has been both the scourge of waste and inefficiency by successive governments. At the same time she has helped to disclose the chicanery of companies out to avoid tax. Fearing a summons before the inquisitor-in-chief, mandarins and chief executives quaked. Called To Account takes readers on a fascinating journey inside the NHS, the BBC and defence as well as Amazon, Starbucks and G4S. And comes to radical conclusions about how things must be improved. Hodge scrutinises: The weakness of tax authorities in tracking down corporate tax and forcing companies to pay up Massive failures in public procurement - from committing billions to buy 2 new aircraft carriers when there was no money in the budget; to the absurdity that police forces could cut the costs of their uniforms by over 30% - if only they could agree on how many pockets they need; to a study of 61 hospital trusts which showed they bought 21 different types of A4 paper, 652 different styles of surgical gloves and 1751 different cannulas. The disastrous introduction of Universal Credit, at a cost of £700 million. How a £500 million project to centralise 999 calls had to be abandoned. How officials move seamlessly into well-paid jobs in the private sector while company directors are appointed into positions in government. After the referendum, UK government needs to be fitter than ever before. And needs to secure maximum revenues. This conversational, witty and engaging book shines a light on some of the most fascinating and alarming issues facing us today and shows us the way forward - with salient and pragmatic solutions for the future.